USPS tracking says delivered, but not packaged received??? If there was a delivery error, someone out of that PO made it. She said she had checked with her building manager, and surrounding apartment buildings, but it was nowhere to be found. the Ship-To: address that you receive with the payment). Waited and watched him walk away before opening my door. I told her to go to post office and inquire. If your USPS missing package says delivered on the tracking status, but you have not received it, you can do the following: Request for a Refund: Since you have lost your package, you can file a refund. I dont know what to do. Buyer sent me an e-mail claiming he had not received his package. I told them that despite the tracking info saying the item had been delivered my customer had apparently not received his parcel. The item was tracked by Royal Mail, but not signed for. I checked with my family to see if they took it but they havent. If you do not see the Change Delivery Instructions link, your package is not eligible for the Delivery Instructions service. There is no real reason for you to offer a refund. However, I honestly did not get the package. The tracking said it was delivered to their home in Los Angeles and they contacted me 4 days later saying it wasn't there. Re: Item not received- tracking says delivered You can have your opinion, but sellers are not responsible for a secure location for delivery. If you just get an email, check the tracking - in 99 cases out of 100 it shows delivered, usually within 24 hours before the email - then send them this..... Dear buyer, I am so sorry you have not received your package. Today I received an e-mail from a customer saying that her package never arrived. Completely out of our control and my mission was to package and ship it. They said they would investigate and get back to me in 48hrs saying that their courier could've made a mistake. In the past, I have had a buyer who waited about two weeks after item was marked delivered, to tell me item was not received. If I don't sent it, he is threatening a chargeback on his credit card. Hello, USPS says my package was delivered, but nothing was in my mail box and I do not have a PO box. You can also check Claim History in your USPS.com account for updates. File a claim. What I found interesting was that it was "Out for Delivery", at 8:55 AM, then it says it was delivered at 8:58 AM. Then one of my eBay purchases said it was delivered at 10:04 AM - the same time stamp as the other packages.... but this item WAS NOT delivered. I never heard back from them. So far, I've had one customer whose order was stolen. So, I watched the mail person delivery my packages to my front door today. Marked as delivered by the post office many times does NOT mean itr has been physically delivered, just that it has been scanned as its loaded into the truck, it may show up in a few days, or it could have been left with a family member. Yet it STILL happens. I live in an apartment complex that has lockers for packages. Hi customer contacted me and said she has not received her 35.00 item I sold. I contacted USPS several times about this and they explained that the customer is the one that needs to file the claim, since on the sellers end, it shows that they Delivered the item. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. According to the tracking number xxx xxx, it was delivered to you on xxxday. I filed a claim. I still call usps to start a claim though Aug 30, 2014 #16. Claims for damaged items are usually processed more quickly than lost mail claims. I checked and it showed it was delivered the 8th but I havent received. 1,261. I've googled and googled options, but I havent found anything useful. Jul 20, 2012. Track status shows as Delivered. Package marked delivered but customer claims to have never received by WoolandPetal. The USPS tracking info says it was delivered, but I never got it. But the refund is not provided for every mail class. He claims he never received it. I checked the tracking and it showed his item was delivered over a week ago. Mail item has not arrived by the expected date. USPS tracking is not good enough for seller protection,as it does not show it has been delivered to the buyer ,just the country,no good . ask you postman or local post office,it may be too late. I ordered and Apple watch on sale and it was sent by Fedex. They should contact their local PO. Royal mail shows more,but I dont know if it is good enough,as WIGAN PDO is not her address. She wants us to either refund her or to ship her the items again. It was sent priority mail and tracking states delivered 2 days ago. Because that’s how USPS does it. They have always refunded their item costs and shipping. As you go online, you may witness, “USPS delivery status not updated.” If an item is lost - Contact the mailer and ask them to track the item or file a claim. Re: Item not received, tracking shows "Delivered" is the payment under $750,if so,no signature needed to get seller protection,seller just have to show delivered to your zipcode. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. Re: USPS Tracking Shows DELIVERED but Customer claims not received item : I agree that you shouldn't always assume, but when the customers wants a smaller size than she order it just seems suspicious that's all. They never resolved the issue. So I did the right things sent it to my work. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. I check my email and it said it was delivered and signed for by Catchman. Then, if your tracking shows your item as “delivered”, but you haven’t received it, you’re going to be frustrated. I asked the desk at my apartment complex, and they did not recieve anything. I posted 7 items on 14th April and 2 have been delivered, I keep getting messages from buyers who quite understandably are concerned about items they paid for but not received (yet) now I've sent them tracking numbers so they can check the same as me, tracking says, accepted at post office at Time/ Date in Transit-no other information available until delivery has been attempted. But if she files a case of item not received,then you should direct Paypal or Ebay to Royal mail site,not USPS. If you want better tracking, then use UPS. They told her the package could of been delivered somewhere else by accident and the package was not … USPS customer service is terrible. I was in at the time of delivery but didn't receive anything. And all I received was a call from Post Office manager saying package was delivered. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. USPS usually sends claim decisions within 5-10 days. When I asked what resolution would they give me, they said they will advise the delivery guy to not do that again. Any thoughts? No sign of it. I purchased an item ($215) and paid with Goods and Services. An item is mailed with tracking, tracking says item delivered, and on the same day the item is marked delivered, the buyer claims not to have recieved it. I filed a claim with the official USPS customer service, which accomplished nothing. As noted above, if she does file an Item Not Received dispute, you respond by uploading your tracking number where indicated within the dispute console, assuming that it does show a Delivered status in the buyer's City and ZIP (i.e. Although it won’t truly help, you may take some comfort in knowing that you’re not alone. Detailed Results: Bullet Delivered, May 21, 2010, 8:58 am, SEATTLE, WA 98115 Bullet Out for Delivery or Available at PO Box, May 21, 2010, 8:55 am, … Neither did either of my neighbours. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. She has been really understanding and is communicating really well with me so I guess I … I messaged with seller and they just seem disinterested or uncaring. I called USPS and they confirmed delivery over the phone as well as looking up the mail carrier GPS information that showed the mail carrier was at … I DID receive two other items on the same day, that I bought from other ebay sellers. That's a whole week. Two days ago, my Hometown gift was marked as delivered at my mailbox, but it wasn't there. This is a first for me where a buyer claims that no package was delivered but USPS has delivery confirmation for 7/14 at 4:50pm. He wants me to send a replacement package because it is "my responsibility to get the package there". Bladenoobie1. We ship through USPS, and the tracking number said that it was delivered though. I shipped out a couple items with USPS tracking first class to a repeat customer of mines on eBay and now he's saying he never received it when the tracking clearly shows that it was delivered to him and it matches his zip code. No note was left or second attempt. It usually gets delivered the next day. Well I was at work and there is not Catchman. I ordered an item and got an email from Royal Mail yesterday saying that my item has been delivered to me or my neighbour. Re: USPS Tracking Shows DELIVERED but Customer claims not received item : Yes, I am new to this but I will take your advise and send her a new one and forget about it. USPS gives its customers a tracking number, and with the same tracking number, they can get to know about the status of their package anytime. At first, you may not know if the item is stolen or simply lost. The mailman puts the package in a locker, and then puts the key in your mailbox. Registered Buyer ‎03 ... if the tracking shows delivered they won't pay out. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. The item in question is activated charcoal, bought from blkdiamond. If you aren't receiving mail - If you haven't received mail in a 2-day period or if you're not receiving mail regularly on a specific day of the week contact general customer service 1-800-ASK-USPS. 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