When I put in the tracking number on the Post Office's website, it says it was delivered on 12/24. The "protection" is a thin veil at best. He said he was not working on the day it was scanned, so he doesnt know what happened exactly. Many people now have cluster mailboxes, each small one locked. If it was delivered over a month ago as stated, then 30 day has expired. I purchased an item ($215) and paid with Goods and Services. Standard shipping receipts only show that an item was shipped. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. Item not received- tracking says delivered, Re: Item not received- tracking says delivered. I expect the level of customer protection that Amazon has; ie. You are viewing the PayPal Community Archives. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. They have informed me that the tracking should have read "left in parcel box" although I don't know if there really is a distinction for them between parcel and mailbox. Item Not Received – You bought something but didn’t receive it. What PayPal Seller Protection doesn’t cover. In that case you would need to contact your local PO and ask for research. The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. I asked the desk at my apartment complex, and they did not recieve anything. It’s always a good idea to check no matter what. This content may be old or outdated. I am activly working with my local usps branch to locate this package. This content may be old or outdated. No parcel has been found. It is an expensive lesson to learn that paypal does not have your back. With communal access to boxes and appartment complex managing parcels, then that's where you need to investigate the security of your appartment management. I know this is a common question and I have found many questions that have solutions, but for my own peace of mind I must ask it again, so I apologize in advance. Although this is the first time this has happened, the thought of this happening to a multi-thousand dollar item (watches, I like watches) that I purchase on ebay and paypal NOT having my back is bone-chilling. Does someone else have a key to your mailbox? But there is no need to panic if you do encounter such a situation. Or if you have a tricky seller who just cant locate the item or item has already been sold,then he/she could send an empty package to an address with same zipcode as yours,but they would usually send an empty envelope ,it sounds like your seller did ship a box which is too big for your mail box. We are in the same boat, only we are out over $1,000.00. 2) Somebody stole the package from the mailbox or doorstep. I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. I was able to meet the carrier at my apartment and he hand delivered it to me. I sold an item via royal mail first class signed for. ... tell them to open an Item Not Received Case so that eBay can track it. All in all around $460-470. Same seller fraud. if you lose,file chargeback as Sharpie suggested and Paypal/Ebay will have t o pick up the loss as it qualifies for seller protection. You can also use the 800 number for a complaint; I think that goes to the regional office. 3) The item was delivered elsewhere by mistake, like the neighbors for example. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. As I now understand you have your own USPS-provided locked mail slot. It shows a signature too. Re: Tracking status shows delivered but item was not received. You supply the card issuer your evidence from the PO that the address they used to ship was not the one you provided at checkout and the card company should cover your loss if they want to keep your custom. Plus, the signature line on the "proof of delivery" was blank. Do I have a case here? I'm bemused. A recent customer contacted me about not receiving an item. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Probably a few years ago now. If the address label on the package is wrong, then the seller is … Key Facts. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. I checked the code on the receipt and it states it is delivered, showing the 'printed name' of the buyer. I bought something on eBay like 3 weeks ago. This is exaclty my case. Seller Protection doesn’t cover buyer claims for items received that are ‘Significantly Not As Described (SNAD)’; in other words, what the buyer received doesn’t match what they ordered. They won't tell you the actual address but they can say whether it was the same address. tracking shows item delivered but we have never received the item. Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises, nor will I be shopping on eBay again. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. Yes, technically you would be out of luck in terms of a PayPal dispute. I appretiate your comment. What is the best way to proceed with this? Item Not Received (INR). Yes I deserve to take a loss of my item in addition to reimbursing you because you CLAIM you didn't receive a DELIVERED package. I accepted your reply as a solution on accident lol. I know that it is but natural to assume the worst, but it may not be the case at all. Learn more in Community Events. Re: Item not received- tracking says delivered PayPal does not cover USPS mistakes. By browsing this website, you consent to the use of cookies. Postings by buyers who find their item has apparently been delivered to them but which has not happened, are not uncommon, with the latest, the item was luckily found in a neighbour's garden seemingly signed for by the courier. after i paid i kept asking seller for a tracking number and they wouldnt respond so i kept waiting for the item to come, never did. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Re: Item not received- tracking says delivered. The terms are not that hard to find. Your request will then close automatically within 24 hours. However, I honestly did not get the package. I cannot possibly be responsible for that. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. Significantly Not As Described (SNAD). You are responsible for security of mail at your delivery point; that is the responsibility of the seller nor responsibility of the postal service. You need to call and go up the ladder. I have made many high dollar purchases via paypal/ebay. Amazon holds the position that only a signature is proof of delivery. Im sorry you lost 1000 dollars. Yes, this is what I have done. PayPal does not cover USPS mistakes. I'm not sure what this has to do with security. Your statement may hold true if it's lost in transit but if it shows delivered my liability goes down to zero. I have since made a claim with eBay as I didn't receive the item. They never claimed it was and people need to read up on what it doesn't cover and not assume they're covered. Im sorry, this is my first apartment and I have never exerienced a mailbox setup like this, so my terminology is all derived from reading these forums and other research. Steps to follow when your package shows delivered, but you’ve not received it. 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