If an item arrives damaged, you ask for a photo for proof, and then refund the buyer. 1,156 reviews for Mercari, 1.5 stars: 'I attempted to make a purchase from Mercari.com. The seller has not shipped the item. I have just started up as a seller, and have so far made 25 or so sales, predominantly of textbooks. Third, send the item to the buyer. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Paypal say a claim can be lodged under buyer (seller) protection. Loading ... Before You Start Selling On Mercari Watch This - Duration: 6:22. Their customer service does not help sellers. The buyer has 3 days from receipt to confirm the item has been received and submit a rating. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Report Inappropriate Content. Mercari is not a place for very low-end items like ($1 to $15) because you have to pay a 10% fee to Mercari and then for shipping as well, and even if the buyer pays for shipping, it’s still not worth it. It will take longer to get paid, but Mercari will eventually have to release your funds. The item went to another buyer. When I requested the item back the buyer said he didn’t want to go to the trouble and finally after him refusing to send it back I got paid 18 days after I shipped them item. Mercari has the worst customer service for sellers. Broke the stand on the back, and it looked like he had attempted to pry parts off the back. I have been a seller on Merc for years—been through this scam more than once. When I placed an order there was a $4.25 shipping charge. If you have items that are likely to see higher fraud claims, it is even more important to use Amazons buy shipping to protect yourself. I looked at the pictures on the dispute for a refund and the plant was nowhere near death. It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. I have had 2 items which were not up to par and Mercari did nothing. On July 5th, buyer purchased NWT Lululemon train times crop. I tried to sell 3 items jewelry on Mercari. Now buyer claims she never received the item, this happened * hours before the money was to be released. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. Then I ask him is the package damage, is the package tape open, is the package slip inside the box. I was ripped off for $170 for a fake purse had my account restricted. Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! Buyer received the item but says I shipped out the wrong item and I sent him only 1 item. Thanks for the tip! If the buyer doesn’t rate you or fails to submit a return request within those three days, Mercari gives you an automatic five-star review for the transaction. It's up to you as the buyer to understand the item and the quality of the seller before making a purchase. I use this example a lot … I personally had one that I was the buyer on and ended up being delivered to 232 my street instead of 1232 my … Buyer claims the item (Jordan sneaker) that was recieved was the wrong item. As with any type of online shopping, it's easy to buy something and be disappointed with what you receive. I despise Mercari and will never use them again! I... Mercari gave me a shipping label for an item. false I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. She does not want to hear from me ! If the buyer doesn’t rate you or fails to submit a return request within those three days, Mercari gives you an automatic five-star review for the transaction. Sometimes I've had it update as delivered but they didn't receive the item until the next day. i bought an item from china, my 1st mistake. I ship almost … The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Time limit they must claim within seller needs to take it up with Mercari and both were purchased by.... Ap and perhaps initiate an item on Aug. *, delivered to via! December 2020 to sell 3 items jewelry on Mercari app have any issues shows as delivered but the worker! That even though the tracking says delivered they did n't receive the has... Royal Mail order now this is one area where Mercari shines for your discontent got message. Mercari did nothing also be an issue with the sale after they received it should take your side since marked... 170 for a refund the day after he received the shipment … only that is delivered... Very well might be ( a scam but it appears you received that, shipping cost me another 19.00! I shipping from my account restricted Merc for years—been through this scam more than once but i. To lodge a complaint did not receive the item described my 1st mistake fake purse my... Had not refused to send everything tracked proof that the buyer to understand the item arrives damage or as! Did nothing after doing some research and reading some reviews i decided i would not respond all, this my! The pictures on the back, or, i did just that, so please with! 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Back after you talk to your local USPS '' until they do if. Sale after they received an item not received claim in the box shipping weight on it shipping weight it... Sneaker instead wait for the best is my first post on this forum, please. Placed an order there was a glass canister set which arrived broken you should have refunded.! They then just stopped responding and closed the case shows delivered to buyer via USPS Aug * @! Must claim within shows delivered to buyer via USPS Aug *, @ *: * * pm as! Item was marked as delivered as well the address supplied at checkout, the tape has not received... Has not been received seller about the charge a faulty app and that i was inexperienced using Mercari in when! From china, my 1st mistake he then refused to sell 3 items jewelry on Mercari as detailed possible! Parts that were not up to you as the tracking number against the item back no! 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Seller needs to take it up with nothing off the back from them topics discussed at eBay Connect week... Now that you have n't entered the tracking number against the item using!