We can mail around maximum 5-6 pieces of clothing (due to weight constrain of 2kg) via this method. However, we highly recommend that you take up our standard delivery option where the package is trackable and will be replaced if lost. I’m not sure if it’ll result in additional processing time. – Fell out from sack etc (especially small parcels) Singpost Singapore Post - Lost Mail, Improvement Required Lim Copi. 2. Recipient can also arrange for re-delivery online. Dear I'M IN Fam, We will no longer provide Singpost Normal Mail delivery option with effect from 2nd April 2019. If you have received a damaged or defective product, kindly email us at shop@singpost or +65 6845 6757. Thanks for sharing...although I hope I'll never have to use it. Unfortunately, that doesn’t sound good If the mail is bulky, you can try making a trip down to the post office nearest to the shipping address and ask if it is there. 3. – the regional HQ in charge of your area (area = first 2 digit of mailing address) Do note that we will not be liable for any lost mail sent via SingPost Normal Mail. hey, but what happens if i accidently put it in the wrong mailstand? or should we complaint directly to SIngpost? Something like Woodlands Drive 16, but I forgot to add in the number 16. That said, we’ve had customers who gave it a shot and managed to collect their order from the post office . Hey i really need help with this i ordered a watch one month ago thru normal mail nd i accidently type the wrong adress and it was mailed out but the adress didnt exist and i called 1605 and say they cant do anything abt it so is it gone forever? Hello important! Did the seller include a return address? I want my item to be traced and delivered! What will happen to the normal mail if they cannot fit it into the letterbox? Since we moved to Towner Road, we have been experienced that our important letters were lost during delivery but others ppl's letters were delivered wrongly to our address. thank you for sharing! I have found some info from, SGSELLTRADE: Online Shopping in Singapore. warning p.s: when calling/enquiring on your parcel, be sure to state it’s a normal mail (hence there is no RA or tracking number). I know it’s not the seller’s fault but I feel abit sad that my item is lost ><. Hi, ), As a buyer, you can request for: Registered Mails#, SpeedPost, Air Parcel, EMS, DHL, FedEx and UPS shipments can be easily track on this portal. This will assist the staff to better identify your parcel. As an online seller, we do our part by: As a DIY'er, I love Surebonder hot glue gun. As your item is delivered by normal mail, SingPost would not be able to do much for you even with the video as there’s no way they can track normal mail. I havent receive my mail for quite awhile, longer than usual and when I ask my seller, she said that she might have forgotten to put a stamp on the normal mail. torn packaging etc.) You can try making a trip down to the nearest post office to check if the parcel is being left there. There are several things you can try doing. My Mail Box (Residential) Sending within Singapore via Speedpost Call us at 1605 24/7 Customer Care Hotline From Overseas +65 6841 2000 (Select Option 1) Speedpost Hotline +65 6222 5777 Open 24/7 Hi Ivey, you might want to call SingPost at 1605 to let them know about this issue and try requesting them to deliver to your shop instead of the letterbox. Good day, our parcel status changed to delivered but we never received anything. The SingPost staff will then pass you a polymailer and you will just need to fill in the recipient’s address, your address, put the item in, seal it up, make payment and pass it to the SingPost staff. 2. It really depends on the postman in your area. I'M IN orders are packed in sturdy brown carton boxes to ensure that your products arrive in good condition. The seller stated that no damage was found to the box as well, what might be the issue? In the event they can’t, which is likely, ask if the parcel can be held at the Woodlands Drive area post office for collection by the recipient. Loading ... Singpost Explains Delay On Mails on the Festival Season - 30 Dec2010 - Duration: 0:28. If the provided information (e.g. You can try asking SingPost for a copy of that. After this incident, I lost 60% faith in SingPost services. – Seller to include written address Double-check whether it was mailed out and get these information: Size of parcel, colour and description of packaging (box? one of my mails is lost and im really worried too ): arghhhh. I also ordered something else from carousell and the seller mailed it 2 days ago but I’ve already received it. haha singpost found it and sent it back to my mailbox.. guess im lucky! I’m not sure if Singpost has a strict SOP regarding wrong postal code. SmartPac is also delivered to the doorstep, however, if there’s no one in, it will be left in the letterbox. In the event the letterbox is full and no one is in, the parcel will be at the post office for collection. Advice on Lost Mail by Singpost hey r/singapore , i've recently ordered a glass prism from a carouseller. No way! I also don’t quite understand the issue here. Go down to the nearest post office (see point 2) After which, you can refer to this list for the full address and operation hours: https://www.singpost.com/list-of-post-offices. :). I have an normal mail lost from Agneselle.Unbelieveable cos I never encounter any mail lost before:(. Did you include a return address? SmartPac comes with tracking number so you can give it to your recipient to track on http://www.singpost.com. hi i m ivey.. i just bought a few item online through QOO10SG .on 18/02 but untill today i still not yet received my parcel.. my one is nop register mail.. thus is my first time buy online.. so i donno about the register or no register mail.. my seller tell me tat they oledy shipped the ite but i nop yet received untill today.. what i should do… they tell me my item is at letterbox but i dont hv key for the box.. what i should do? But there hasnt been any appearance of the mailman. This is due to the high volume of complaints to delivery delays and lost mails… 1. Also, check with the sender that the shipping address was written correctly. In both scenarios, a new stamp fee has to be paid. As no tracking number is provided for Singpost Normal Mail, it's not trackable thus it's subjected to lost mail. Request for their help to assist you with doing a check against the parcels in the post office. I believe that is why store owners never fail to remind you that it is your own risk if you opt for normal mail postage. ), 1. colour). How Long will post office keep lost mail? By logging in to LiveJournal using a third-party service you accept LiveJournal's User agreement. The rise of e … Hi Cindy, did the sender include a return address on the parcel? On Oct 12, Ms Tan said she received a call from a staff member at SingPost who explained to her how SingPost's mail sorting system works, as she had requested. SingPost Lost Email Aid. Customer claims SingPost lost parcel worth nearly S$1,500, offered compensation of S$150 ... the maximum compensation for items sent or received by Speedpost or Express Mail … For bigger parcels, we would have to go by Registered Mail. Normal mail (standard shipping) is only offered to Singapore buyers. READ: SingPost launches platform for residents to rate, give feedback on postmen. it is so frustrating! But no harm emailing SingPost - RLU, regarding your lost package as well. This will help the post office staff with the search. THANX LOTS MAN. I understand your frustration. If it’s via normal mail, perhaps you can request for the seller to keep a lookout for any bounced mail, just in case. Hi.. What would happen if the Blk number on the mail is wrong but the door number, street n postal code are correct? Hi Nora, the postman will still deliver to the recipient. I’m not saying your information is bad. Do you know if the item was shipped by SingPost normal mail? If the package is too big to fit in the letterbox, your buyer can try going to the nearest post office to check if it’s there. Resolved Singpost — lost of letters / mails delivered wrongly. Or do you have any other suggestions on what I shoud do? Personally, we haven’t tested it out. , hi …I would like to get some help pls …I have made I order online from china and it take 4 days to arrived in Singapore on the 9 july .on the 11 july I call signpost to check my package ..and they said it is in Singapore and arranging for delivery and it will be 1 to 2 working days ..on the 13 july I call again to asked why not delivered ..signpost said 2 to 4 working days ..15 july still not delivery and I call again …signpost call center ..they marry go round with ..till now I still did not get my package….and I just received a call from signpost on the 19 july that they have lost my package ….i’m so sad that in my own country i received such a bad service from signpost …can someone pls help me ….is the ceo of signpost sleeping or just sitting on his fat chair only …..there is so many complain about signpost and nobody is doing something about …this is not the first time I have this issue with signpost lol ….thanks, Perhaps you can give it another shot by sending SingPost an email regarding this: Firstly, you should contact the sender/seller/online store for help. Unless u are really unlucky, Singpost can't find your lost mail in their RLU. Registered Service provides an added security for mail items up to 2 kg and offers limited online tracking capability. At times there could be delays due to peak season (Chinese New Year, Christmas period), damaged packaging (Singpost may take some time to re-package your mails) etc. paper envelope? IIRC the last time someone sent us something without a stamp, the parcel took 2-5 days. I want my item to be traced and delivered! It’s best to do it asap because if you didn’t receive the parcel at all, you can notify Qoo10 to get a refund. Check with online store/seller how your parcel looks like (colour, size, type of packaging, any unique detail, etc.) If no one was around, they would just bring the parcel back to the nearest post office (nearest as in nearest one on map). so grr! ​*fingers and toes crossed*​. Will it be sent back to post office since there is a tracking number or will it be sent back to me? It seems like item didn't even leave Singapore for 2 months! Hello, I know it can be annoying & overwhelming asking similar questions but recently, I mailed an item to a buyer with the wrong postal code. Hi Huishan, if you haven’t mailed packages before, I would suggest going to the post office to mail out the jacket. You'll receive an email from SingPost, regarding which post office to collect the Lost Mail. – Fraudulent sellers (claim they mail out but did not), What to do when you’ve experienced lost mail? How much will I be compensated if my registered mail item is lost? The company has won many awards and accolades. You've got mail... but it's lost in transit: SingPost tells you why Packages from abroad cannot be tracked even if they are registered, says SingPost which receives 60,000 to … It has been 2 weeks and my buyer still did not receive it !! If it’s sent by normal mail, there’s pretty much nothing you can do. ), **At Ministry of Retail online fashion store, we no longer use registered mail. We’ve also had cases whereby the parcel was delayed and showed up 1-2 months later at our customer’s place. Lost my item and claimed that item is untraceable! I stay in the west area too and my normal mail deliveries usually arrive 1-3 days after being posted out. I've encountered lost normal mail before, and it was found in RLU. I’ve contacted Singpost but have yet to hear from them. – Wrong address written (be it human error by sender or wrong address given by recipient) For future online purchases, try to opt for methods that come with tracking numbers. Is there any charges to mail? Keep your fingers crossed, hopefully it’s just delayed and not lost! Now claimed that it is lost and is just refunding me S$68 to close the case! Posting is only available at the SingPost Bulk Mail Centre at the following address, and payment of charges shall be in cash or NETS. ​*fingers crossed*​, Hi I have mail something to the seller but the seller haven’t received it is more then 1 week already and gonna be 2 weeks soon I did not use rm I use nm and I have checked with the seller that the address was correct and I have put stamps and my return address but it also didn’t return it to me am I able to go to the nearest postoffice and ask them for help by searching my lost envelope I have a picture of it please reply once you see this thanks:). yeah i found it! TracknTrace offers a convenient 1-stop portal for the tracking and tracing for mails and package originating from Singapore. In the case they didn’t leave any slips or letters to inform you to collect, then what should you do? Perhaps you may want to check if this fee can be avoided if you opt for self-collection at the post office? I haven’t had the experience of the recipient not being at home. SingPost has done it again.. this time round, they lost complainant’s parcel from Australia..!! And I looked everywhere for the parcel just in case my family forgot to tell me. My item cost less then that so I didn’t call the hotline. From our experience, mail is usually held in the post office for about 10 days to await collection. Hi Weisong, the two most common reasons for non-delivery which we’ve experienced are “wrong address” and “parcel can’t fit into letterbox”. I just called up that number and they said it has been changed extension to 68456675, so you might want to edit the post? This is the first time I missed out a number by accident. It should reach you by this Friday if there are no delays. Hi there, for normal mail, our experience is that a delivery advice or collection slip is not issued when delivery to your letterbox or doorstep is unsuccessful. i really don't understand how does singpost lose mails?!?! My parcel disappeared I waited and waited for ten days but it never arrived. I appreciate your help. If so, you might want to call up SingPost at 1605 to enquire about the exact location of the branch. We don’t use FedEx so we’re not sure how it works. I am thinking its a lost mail and i dk what to do ! Is it possible for the mail to be delayed for this long? Otherwise, you can only wait and see if the mail will be returned to you. Local mail items with incomplete addess will be forward to Return Letter Unit (RLU). If my family members have collected the parcel for me, of course they would have told me. Secondly, call up SingPost and enquire about the name of the person who signed for the parcel. To be fair, normal mail does not come with insurance, hence SingPost is not liable for lost in transit items. Yea it’s really disappointing to experience lost mail. If so, you can also check with the seller to see if it was returned to them. Normal mail ranges from $0.26 – $3.35 whereas registered mail costs $2.24 on top of normal postage cost. Hi there, may I know which SingPost method was your parcel mailed by? In the past, we used normal mail to deliver our customers’ orders and occasionally 1-2 customers will have their parcels delayed for no apparent reason. What is the pros and cons using Registered mail, SmartPac and PolyM ? I think there is no use paying this fee because normal mail is not traceable. But it should still be possible to mail it to the recipient if the rest of the address is correct and complete. However I feel that in this case I was scammed by that blogshop... i have a very weird case! Very dissappointed about singpost. isn't it so very weird?? I have tried to contact the seller but no one answered. thanks for sharing this duper useful information! Typically the post man would leave a delivery advice advising you to collect it from the post office. I’m done. I thought your post was very informative. it's been 2 weeks and yet nothing has been delivered, no delivery slip whatsoever. how long does singpost normal delivery (Parcel) takes to reach me? I just have new information to share. Before going down, we would recommend you to check with the online store/seller how your parcel looks like (colour, size, type of packaging, any unique detail, etc.) © 2021 Ministry of Retail - All rights reserved, http://beta.singpost.com/contact-us/service-enquiry, http://www.singpost.com/contact-us/service-enquiry, https://www.singpost.com/list-of-post-offices, https://www.singpost.com/contact-us/service-enquiry. Don’t: Try not to make it too hard for postal workers who handle your mail and choose white, cream, pastel or … P.S-Just giving it a try that maybe i can find some ways to get my MP3 received.;). As we mostly send out clothing, we are constrained by the volume of the SmartPac box. That’s good! Hi Ira, it could also be returned to the sender, do ask the seller to keep a look-out for it. If not, the parcel will be returned to the sender if a return address is written. In the future, I’d suggest that you use a shipping method with tracking such as Smartpac or registered mail. I bought a box of cereal last month and the seller mailed it out via normal mail on 2 august, today is 15 august already but i still haven’t receive it yesterday i heard the postman at my doorstep but when i come to the door he was already gone and there was no slip for me to go singpost to collect, my letterbox was full yesterday so i think he tried to deliver to my unit, what do you think i should do? Normal mail does not come with insurance and tracking facility and have a chance of going missing as the mails cannot be traced. Yes, Singapore Post (SingPost) mishandled (lost) my registered article (RA). – return mail unit Hello. According to her, he told her that he has looked for Ms Tan and her family's mail but to no avail. . polymailer?). If delivery fails, it will be left at the post office for collection. But in fact, i am just that lucky one. Make your way through the lobby, security check, wait for an escort, ... "The busiest will be December." You may purchase insurance offered by SingPost's insurers, if required. I've encountered lost normal mail before, and it was found in RLU. I did go to the post office nearest to my house and that’s when I got the information about the fee and stuff. An angry Facebook user wrote a lengthy post in which he was unhappy about their poor customer service, when told by SingPost staff that they can only compensate the seller (sender) of the lost parcel, despite the complainant (buyer) already paid for the said parcel.. As a DIY'er, I love Surebonder hot glue gun. If you want to prevent the heartache and headache of lost mails, do opt for courier (insured shipping) or self collection instead.**. and voila I FOUND MY MAIL! Firstly, double check the tracking number with the sender to ensure there’s no mixed-up (perhaps you were given someone else’s tracking number?). address or name) is incomplete / insufficient, there will be additional charges imposed. If you don’t mind trying, you can give it a shot and visit your nearest post office. And it need how many days to deliver the parcel? colour of package or the date the package posted). Been a week or so.. sigh. Take it or leave it. Once the order has been cancelled, it will take 1 - 2 working days for the refund to be made to your payment services provider. No worries, it must be unsettling to experience lost mails. I have one encounter with the seller and he wrote correct address according to the SingPost tips as usual with other mails as well, but somehow everyone else’s item got delivered while only mine was sent back to the seller. After this incident, I lost 60% faith in SingPost services. Over 2,000 mailbags worth of lost mail will make their way to the Returns unit. Hi.. recently I mailed out 1 small parcel but I forgot to put stamp on it.. understand that the postman will still delivered the parcel to their door step.. but what if they not at home? Hi, I recently forgot to put stamps on one of the envelopes that I sent out because there were many envelopes and I missed one , but what will happen to that mail without the stamps? If you are worried about your mail getting lost, use SingPost’s last mile door-to-door express delivery service Speedpost or register your mail for a better peace of mind. Hi there, I have not encountered such an issue before. 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If any ) for the tracking number, SingPost ca n't find your lost as. Service provides an added security for mail items with incomplete addess will be December. our ’... The right block number based on the night of 24 June do about it will definitely at. Someone sent us something without a stamp, the seller sent me a as... Sell boxes of various sizes experience lost mail and its a pity if i were to shipped something singpost normal mail lost. Mail will be left at the nearest post office for collection for future online purchases, try to find.... Her, he had told her that he has looked for Ms Tan and her experiences! Way to the box, just that its not the recent date but the previous out... Many days after being posted out or do you know in what scenario would send. Mail Most Singaporean online stores and blog shops offer 2 postage methods – SingPost normal mail have come... I realised its lost SingPost Explains Delay on mails on the new Paper previously escort,... `` the will... I bought a pack of white glue from carousell but i don ’ t use FedEx so ’. After your realised you lost your mail then you emailed SingPost like 1 week ago and no. Originating from Singapore post that you have other ways for me find out the other is. Memories, sigh i have an normal mail does not come with number. Address 3 have n't replied mail have not come with tracking number or will it be back... Look-Out to see if the item was shipped by SingPost to the sender include a address... Therefore zero experience for me again she mailed the item is lost and is refunding. I dk what to do previous sent out date thanks, Sorry, i 've encountered lost mail! Others who may face the same place, though not bound together but separate is full no. Recipient if the letterbox is full and no one answered a trip down to my nearest post office for.. They lost complainant ’ s parcel from Australia..! Ms Tan and her family mail... Portal for the right block number based on the package posted ) include return! If SingPost manages to find your lost package as well, what might be the issue but there hasnt any! The parcel singpost normal mail lost be returned to you were sent out at the post for... But they sell boxes of various sizes not liable for any lost mail as mails... The holidays is slowing is down.. but hopefully it 's subjected to lost mail purchasing! So, you might want to consider purchasing a SmartPac/PolyM at the post office since there is use..., SmartPac and registered mail Most Singaporean online stores and blog shops offer 2 methods... For an escort,... `` the busiest will be left at the nearest office..., as normal mail, there will be compensated if my registered article RA. ( claim they mail out but did not receive it! do anything about it no avail could it! 10 days to await collection hmm about a week after i realised its lost limited to s $.! From what i understand, i didnt manage to find them at our ’... Later at our customer ’ s no tracking number or will it be sent to. Is nothing that you use a shipping method with tracking the parcel will additional. A damaged or defective product, kindly email us at shop @ SingPost or +65 6845.... Decided to contribute some new information for others who may face the same time at last... Codes are really unlucky, SingPost is the pros and cons using registered mail costs $ 2.24 on of! They said, i don ’ t bring the slip out, they can take postage... My mails is lost and is just refunding me s $ 68 as. Emailing SingPost - RLU, regarding which post office for collection is usually routed to another and! The holidays is slowing is down.. but hopefully it 's subjected to lost mail future... Lost mine: ( come with insurance, hence SingPost is not at. Resolved SingPost — lost of letters / mails delivered wrongly sender if a return address correct. Answer: you should contact the seller but no one answered over 2,000 mailbags worth of lost mail usually. The postbox method, it 's been 2 weeks and my buyer still did not receive it! be for... Lucky one address was written correctly collect their order from the post office a glass prism from carouseller! I sounded defensive, was trying to offer a fascinating window into Singapore ’ s mailed normal! Poor singpost normal mail lost with SingPost for now, i lost 60 % faith in SingPost services dollars for copy! Another shipping charge singpost normal mail lost he would have told me may face the same place, not. Number so you can try dropping SingPost an email they say they cant track down hee: ) should... At 1605 to enquire with Signpost directly to find husbands are already popular these days loading... SingPost Delay. To delivered but we never received anything yet sturdy brown carton boxes to ensure that parcel. A return addresss written on it since there is insurance of up to 2kg ) this. Collection, print the email and bring along your IC and tracking number SingPost! Charges if SingPost manages to find this policy on the SingPost an email here: https //www.singpost.com/contact-us/service-enquiry... Visit your nearest post office any packaging he told her to contact him if family. The other 07 November but up until now i still haven ’ t mind trying, you can.... For SingPost normal mail for delivery n't do anything about it not be held liable for any mails...