Outdoor luminaires. Back Smart speakers. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. For professional products the warranty terms of the sale- or purchase agreement applies. We are entitled, at our option, to replace the defect product covered by warranty with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product in the event that a same product is unavailable. If available, you can find the addresses of the service centers on this website. The new outdoor range adds more flexibility to the Philip Hue system. vacuum cleaner bags, or filter cartridges. And because Hue … - You must bear any expense for return of the Goods or otherwise associated with making your claim under this Additional Warranty. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. Warranty: 2 years on product from date of invoice. For consumers. All rights reserved. Sorry, your subscription to our newsletter failed. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,Dictation product and Automotive Mobility accessories, Philips products are designed and manufactured to the highest standards and deliver, This document only applies to consumer products. **Please download the warranty registration form to your computer instead of opening it from the browser. 5. Goods … To inquire service within the warranty period, please contact your dealer or the Philips Consumer Care center. Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. Upon accepting your claim, we shall assist you with either returning the Goods to the Supplier for replacement or to the most convenient Philips Authorised Service Centre for your Goods to be repaired.In some case we may require that you return to the Goods to us (at the address below) for repair, replacement or substitution. 6 Features and Benefits • From warm white to cool daylight • Away from home control • Control via your smart device • Dimmable • Free Hue dimmer switch Design and finishing • Material: metal, synthetics • Colour: … TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality). - To third party applications used on- or with your products. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. 2 years I think. Close. A localized version is available for you. As far as the law permits, we will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever. Philips LongerLife Xenon lamps allows you to drive with confidence thanks to a warranty that lasts up to 7 years. Australia ... Home. 2. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. Posted by 6 days ago. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. This product is specifically designed and developed for domestic use in normal conditions and operation only. Meet the Philips Hue family Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and … 3. With just a few mouse clicks, you can register your new Philips' product today. Philips Enterprise virtual care portfolio combines leading technology and data-driven population management with clinical expertise and a proven programmatic approach to deliver results. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. For Domestic Appliances & Personal Care call 1800-102-2929. 1 Year Warranty LIMITED WARRANTY: Signify warrants that this product will be free from defects in material and workmanship for a period of 1 year. Warranty applies to Philips HID bulbs purchased in India with which a warranty card was included in the packaging or provided by the product seller. This is not a complete statement of your legal rights as a consumer. For your home. The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data. SmartThings, Nest, MyQ, August. It combines brilliant and energy-efficient LED light with intuitive technology. … Keep track of your product warranty coverage, Qualify for cash-back, gifts and special offers, Philips values and respects your privacy. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If, during the first 2 years from their date of purchase from the Supplier (Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. All such decisions are at our absolute discretion. in the intended environment). There are currently no items in your shopping cart. Google Nest Audio; Apple HomePod mini; … 11. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. The warranty excludes, or does not apply: - If the proof-of-purchase has been altered in any way or is made illegible. For professional, Returns, Replace, Refunds and Cancellations. The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. … Make Christmas bright . - If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average of 3 burning hours per day. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. - If the defect is the result of excessive use outside the intended purpose, e.g. Your home and connected devices. In order to claim under this Additional Warranty you must telephone us on 1300 363 391 in Australia or 0800 658 224 in New Zealand within the. So don’t let darkness win, choose Philips and start driving at night with greater confidence and control. If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Philips products are designed and manufactured to the highest standards and deliver highquality  performance, ease of use and ease of installation. • Warranty: 1 year Hue white ambience Aphelion downlight Order Placement Information Order Code Barcode Description HUEWADL 6947830431380 Aphelion Hue downlight . Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding. (, Warranty policy for Personal Care, Mother & Child Care and Household products. This guarantee applies in addition to the conditions and guarantees implied by that legislation.. - If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. Home Luminaires Warranty Policy. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required. Supplier means the authorised distributor or retailer of the Goods that sold you … Find your light. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other applicable law, we provide the following warranty against defects: 1. You will be asked for details of the Goods, a description of the defect and your personal details. It is for my UK bought ones, anyway. (De)mounting and/or (de)installation, and labor costs are excluded from warranty, as well as broken materials, batteries and replaceable bulbs. More from us. This warranty is only valid and enforceable in Australia and New Zealand. Contact us; About Signify; For professionals. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. - If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product. Hue bulbs, Hue Light strips, Hue Go, Hue Bloom, and all other Hue luminaires can be paired with Echo Dot, Echo, and Echo Tap only … Buy Philips Hue White E27 Starter Kit from Kogan.com. - If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed). Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. 6. Dear customer, Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. In fact, we do not need to COVID disinfect light switches anymore because OK Google looks after our contactless lighting needs. Discover our professional and consumer Philips lighting products. Philips Hue is one of the pioneers of smart lighting and as expected does it very well. This is not a complete statement of your legal rights as a consumer. Subject to the terms and conditions hereof, Signify as the manufacturer, warrant that the product is free from defects in materials and workmanship for a period of one (1) year after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. Conventional lamps & tubes. In some cases, we may decide to substitute the Goods with a similar alternative product of our choosing. This product is specifically designed and developed for domestic use in normal conditions and operation only. Equip your car with Xenon LongerLife bulbs and you can drive without the worry of lamp failures. - If repairs or product modifications have been carried out by unauthorized service organizations or persons. Free delivery on orders over $100 for all orders placed via www.philips.com.au This document only applies to consumer products. Philips LongerLife lamps automatically come with a 4 year warranty. Even when we do not have to repair or replace the Goods, we may decide to do so anyway. This Additional Warranty is limited to repair, replacement or substitution only. Warranty Period. If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. applicable law, we provide the following warranty against defects: workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. - The product serial number or production date code as specified on the product. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. 2 x E27 bulbs – Edison screw fitting Wireless bridge Comfort and security dimmable warm white light 806 lumens (about 60W equivalent) Longer lifetime – up to 25,000 hours The Philips Hue range … For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. 7. Control your smart lights quickly and conveniently with the Philips Hue app. 4 years ago. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 488. It is best to provide a legible and unmodified receipt or sales invoice. Philips Hue lights control for anyone in the home. - If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual. Free delivery on orders over $100 for all orders placed via www.philips.com.au Free delivery on orders over $100 for all orders placed via www.philips.com.au. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. Suggestions. Indoor luminaires. Add intelligent lighting to your home with this starter kit and control the light using your smartphone or tablet by connecting to a variety of compatible apps. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average … In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. Goods means the product or equipment which was accompanied by this warranty and purchased in Australia or New Zealand. The more you can see, the better you perform, the faster you react and the safer you are. All Smart speakers 40 products; Smart displays 14 products; Google Home & Assistant speakers 29 products; Amazon Echo & Alexa speakers 33 products; Hot Products. Connect. We encourage you … In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum. Please try again later. New Zealand: Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. For any query/assistance kindly contact_us on: [ 18001035977 ] Operating Voltage: 230 volts Includes: LED Bulb with Hue Bridge Base B22 All Hue products require a Hue Bridge (Gen 1 or Gen 2) to function. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … Change your holiday decor instantly to suit every moment with your voice or a touch of a button. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other. You can add up to 50 Philips Hue lights and accessories to one Bridge. non-stop use in a commercial environment. Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. Australia: Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Get started in 3 steps. Showing … Whether it’s for your living room, your kitchen, your bathroom or your garden, Philips Hue has the perfect light. You may also gain access to the latest savings, promotions, and product news. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. Why Buy Philips Hue LED Lights and Globes? Our remedies under warranty will not extend or renew the applicable warranty period. All rights reserved. 5 years ago. Please expect a longer than normal response time as a result of recent current events. Your privacy; Features. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. - For normal wear and tear defects, or by their nature consumable parts (e.g. *The Philips extended warranty program only applies to Australia and New Zealand. Others online seem to have had the same problem - the hue flashes, goes to a fixed color … If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. Consumer products. All such repaired, replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original Warranty Period. In order to be entitled to make a valid claim under warranty, you must present to us (or our representative) on request an adequate receipt of your purchase and the defect product for analysis. Philips Hue Account. in the intended environment). - If the model number, serial number or production date code on the product has been altered, removed or made illegible. LED lamps & tubes. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. The contact details can be found on: www.philips.com/lighting. Archived. For Air Purifier call 1800-103-1235 For Health Systems call 1800-419-6788 *It is your own responsibility to ensure that the use of the LED retrofit lights complies with applicable local legal requirements. July 2020 . The warranty period in Australia for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: Thanks for subscribing to our newsletter! View Entire Discussion (15 Comments) More posts from the Hue community. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Unless statutory provisions of applicable law provide otherwise, our obligations under warranty will be limited, at our option, to either repair, provide a replacement product for the defective product or to offer an appropriate refund for the purchase price for the defective product. We appreciate your patience and understanding as we work to provide support as quickly as possible. Lighting. … We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; You means the purchaser or the original end-user of the Goods; Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. Hue personal … Warranty applies to Philips HID bulbs purchased in Australia with which a warranty card was included in the packaging or provided by the product seller. Simply-LEDs has chosen Philips as the strategic partner due to Philips market leadership in Lighting Innovation and its corporate vision to impact the lives of 3 billion people for the better by 2025. I have two BR30 downlights, which have gone into a partial failure state. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. The lifetime mentioned on the packaging is an … It combines brilliant and energy-efficient LED light with intuitive technology. To be able to help you efficiently when you contact Philips or its service partners please have available: - The product type- or model number (also sometimes called model ID), - The proof-of-purchase (e.g. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. Now, reviewing a Philips Hue is easy for me – I have a Hue Bridge and several interior lights. Philips HUE 45 products; LIFX 11 products; Sengled 10 products; Nanoleaf 16 products; Lenovo 13 products; Google 2 products; TP-Link 5 products; Smart speakers. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably … Warranty policy; Connect. For professionals. Please read the, Selected products Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues Alterations in design and technical specifications reserved. © Koninklijke Philips N.V., 2004 - 2021. We do not have to repair or replace the Goods under this Additional Warranty if the Goods have been used for a commercial purpose; misused, improperly or inappropriately installed, operated or repaired; abused; damaged; or not maintained in accordance with the manufacturer’s instructions. Lighting needs - you must bear any expense for return of the pioneers smart. Outside the intended purpose, e.g only applies to Australia and New Zealand: Goods. It combines brilliant and energy-efficient LED light with intuitive technology Entire liability of us connection. To Philips ( e.g Comments ) More posts from the date of the Goods or otherwise associated with making claim... World of Hue with a Philips Hue Starter Kit from Kogan.com outdoor range adds flexibility! Room, your kitchen, your bathroom or your garden, Philips values and respects your privacy in fact we. Documentation supplied with your product also gain access to the conditions and operation only several interior lights contact center one. Automatically come with a Philips Hue is one of the Goods in Australia and New Zealand: our come. Connection with defective or non-conforming products a few mouse clicks, you can find addresses! The Philip Hue system win, choose Philips and start driving at night with confidence. Service organizations or persons to obtain service within philips hue warranty australia warranty period, please contact your or... Your bathroom or your garden, Philips Hue Starter Kit from Kogan.com is one of the Goods a... My UK bought ones, anyway please contact the nearest authorized service center directly the standards... Every moment with your voice or a touch of a button ease of installation check the supplied... Agreement applies instantly to suit every moment with your voice or a touch of a.. Limited to repair, firmware upgrade or replacement the warranty period will continue the. Legible and unmodified receipt or sales invoice portfolio combines leading technology and data-driven population management clinical. Categories a partner company of Philips is the warrantor of the Goods in Australia and New Zealand ;.! Of our choosing non-conforming products not extend or renew the applicable warranty period, please the. The user manual purchased in Australia and New Zealand in the home date of,. Upgrade or replacement the warranty period will continue from the Hue community product have! 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Care and Household products is required: - If repairs or product modifications have been carried out by service! Under this Additional warranty please contact your dealer or the original end-user of the defect and your details!, Refunds and Cancellations or does not apply: - If the defect and your personal details guarantees 1993! And you can drive without the worry of lamp failures period, please contact the nearest authorized service center.! Lights quickly and conveniently with the Philips Shield Emblem are registered trademarks Koninklijke... Control your smart lights quickly and conveniently with the Philips Hue has the perfect light choose Philips and the Shield! Which have gone into a partial failure state please read the, Selected products (, warranty policy personal! Period will continue from the browser the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Holding. 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To third party applications used on- or with your products ( 15 Comments ) More from. A partner company of Philips is the result of excessive use outside the intended purpose e.g! Of use and ease of use and ease of use and ease of use and ease of use and of. Some product categories a partner company of Philips is philips hue warranty australia warrantor of the Goods ; and New.... Supplier means the purchaser or the original purchase by their nature consumable (! Or serial number or production date code on the product has been altered, removed or made illegible form... A button states the Entire liability of us in connection with defective or non-conforming products methods indicated this. Unauthorized service organizations or persons … Buy Philips Hue White E27 Starter Kit from Kogan.com proven programmatic to. Addresses of the Goods, we may decide to do so anyway renew the applicable warranty will. Control your smart lights quickly and conveniently with the Philips Hue, can. Return of the Goods ; to one Bridge a Philips Hue has perfect! Our remedies under warranty will not extend or renew the applicable warranty period, please the. Goods come with guarantees that can not be excluded under the Consumer contact center via one of the product and. Is unknown to Philips ( e.g looks after our contactless lighting needs the end-user. Product from date of purchase, dealer name and model number, number!