Log In. The kids were so happy when they opened the gifts but now so disappointed. Reasons for BBB Rating. This company uses Pitney Bowes to handle their shipping. I just wanted to acknowledge their efforts to right the wrong I felt I received and I am giving them an A for effort. Sent a couple more emails and still no response two weeks later. The package never made it from Pitney Bowes to USPS. The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. When a company does not check the quality of the product they make for their customers. Loading cart contents... View Cart Checkout > Occasions. Canned response by email. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. Don't you get this?!? Personalization Mall donated goods to Lansing Food Pantry to help those in need … Their personalization service is free and they offer a 100% Satisfaction Guarantee. FEB. 14. However, when I opened the package the mugs all had the logo printed half way between the front and back of the mug, on the opposite side from the handle. Placed an order 12/5 and still have not received it. I went by their guidelines and I feel they have some responsibility for their end product to be satisfactory as they state. 4. 4.0. They do not fix the mistake without charging you full price for it. It's ALL about the money! Customers service sucks. Mistake was made on the canvas and they refuse to give me a refund. The first item came in wrong 10 days before Christmas. 9 Reviews . Everything that I have purchased from Personalization Mall has turned out great! Customer Reviews are not used in the calculation of BBB Rating. The picture printed on the frame was distorted. On hold for 1 hour- never got to talk to anyone. We found hundreds of reviews describing high-quality products, flawless personalization, and excellent customer service - in fact, the only complaint we found was regarding the shipping costs, as previously described. Your experience can help others make better choices. Doesn't even deserve 1 star. I am writing this review to commend Personalization Mall for its efforts in trying to amend for their previous lack of customer service and the late arrival of my item that was purchased as a Christmas gift on 12/8/2020. After speaking to Jessica S. I was guaranteed the replacement would be here in time which it was never sent out until after Christmas and again it looks like it has been sent wrong. Read real customer ratings and reviews or write your own. Personalization: Yes; Cost: From $8.95 to $29.55; Shipping: Starting at $5.49 for orders up to $9; Personalization Mall, as the name suggests, specializes in gifts that are tailored to the recipient, honoree, or whatever you'd like to commemorate. or. Ask a question about working or interviewing at Personalization Mall. Ordered a picture frame for my daughter's graduation. Absolutely do NOT order from this company. Customer service is no help. As I said in my previous review....I had no issues with the workmanship of the product I received and found it to be exceptional. Horrible customer service. They also refunded back half of my purchase price and offered me a very nice discount w/free shipping on my next order. I was put on hold for 30 minutes and told they would save my spot in the call line but that didn’t happen. 36 reviews for PersonalizationMall, rated 1.00 stars. The picture is either on the front or back - not half way between.So I called the number, and was told that the call volume was high and the estimated wait time was 1 hour, but I could leave a call back number and save my place in line, they would call me back when a representative was free. I am now taking it up with PayPal for help with getting my money back. Shipping delays for USPS are understandable at this point but holding a package hostage or lying to customers that the item was shipped when it wasn't is something entirely different. Doesn't even deserve 1 star. Whether you are shopping for Weddings, Birthdays, Christmas or any other holiday or event - finding the perfect gift can be hard! The only options are FRONT or BACK.Here is their reply: "Thank you for your e-mail and photo. I should have started here, before making an order with this company! How many stars would you give Personalization Mall? !It’s been a month and I haven't received my order, the worst part is they were christmas gifts, I tried tracking my shipment and it doesn't even workNEVER BUYING FROM THEM AGAIN! They are able to be contacted by phone or email. The 2nd item arrived 4 days after Christmas and has a big scratch on the bottom. STAY AWAY!!!! I searched online & found Personalization Mall. Personalization Mall Reviews 229 • Slecht . These issues need to be rectified by the company. 3. | Read 321-340 Reviews out of 470 Universally great people to work/collaborate with. With our ratings and review system, you can learn what other customers thought about the gifts they purchased or received! Their selection and prices are great. Your experience matters. The Design Your Own items are not modified in any way. www.personalizationmall.com Bezoek de website www.personalizationmall.com. Shame on me for not reading the reviews. Always Free Personalization Fast Turnaround 1-2 Days Need Help? Their personalization service is free and they offer a 100% Satisfaction Guarantee. These issues need to be rectified by the company. Don't waste your time with this company. But we also make sure our personalized products are affordable and can fit in any budget. A free inside look at company reviews and salaries posted anonymously by employees. Closed Now. Reply from Personalization Mall Dec 26, 2019 We take great care to state the dimensions of all of our products on site so our customers can be aware of what they are ordering. First time ordering from this company and it has been a bad experience. So i did. Upcoming Occasions. Photos. It was good. 36 reviews for PersonalizationMall, rated 1.00 stars. Their automated customer service line told me to send an email so I did that instead. Beware!!! Monday, January 4th. Tell us about your experience with Personalization Mall: Your name: Your email address: » View 116 Deals for Personalization Mall « Reviews 393. This is not the first time I have ordered from them but it will be the last. The package never made it from Pitney Bowes to USPS. BEWARE!!! Customer Service Representative (4) Gift Wrapper (3) Shipping and Receiving Clerk (3) Assembler (2) Assistant Supervisor (2) See more Personalization Mall reviews by job title. This is the need for a clear, clean stamp, not smudged! Please replace or refund at this time.Donna Oliver904-579-44071693 Bartlett ave Orange Park, Florida 32073. Would not order from them again. Hoeveel sterren zou jij Personalization Mall geven? And to add to it, my tracking number doesn't work. They're not going to call you back, and might not even respond to your email. I tried calling today and couldn’t get through. Shame on me! 4. Now it’s well after Christmas and I have not received any email back. I tried calling today and couldn’t get through. If that wasn't bad enough, the pictures aren't centered on the ornaments AND the holes used to hang them are off to the right. | Read 141-160 Reviews out of 480 232 people follow this. Terrible terrible service. The picture printed on the frame was distorted. I will be posting a review about my next order which will determine whether or not I will continue to use their services. I tried to reach out to their customer service over the phone when it was the 22nd and I still hadn’t received a shipping notice. Personalization Mall Reviews by Location. It’s the 28th and my order hasn’t even shipped yet. Give a gift with a uniquely personal touch from Personalization Mall. DON'T ORDER FROM THIS COMPANY. It’s the 28th and my order hasn’t even shipped yet. Sent various emails -no responses. Although you could read it on the proof it isn't legible on the clear glass. The representative told me that the QA decision was final, but I could re-order the mugs at a 50% discount. I ordered 2 gifts for Christmas guaranteed to be here on time. Didn't receive my order, and they haven't responded to me, I would give no stars if I could for this horrible company, Terrible customer service still haven’t received gift. Share your voice on ResellerRatings.com No star review would be too much.BUYER BEWARE this website and company is a money scam. Buyer Beware. 842 check-ins. Ordered Christmas ornaments on 12/3 and it is after Christmas and they still haven't arrived yet. What the?? Sent various emails -no responses. Whether you are shopping for Weddings, Birthdays, Christmas or any other holiday or event - finding the perfect gift can be hard! It was in December 12th or thereabouts. Mistake was made on the canvas and they refuse to give me a refund. Well to my surprise I got the mugs in time to use as Christmas gifts for my employees (I manage a small IT Team). Since we are all socially distancing, I will … In fact, on the site where you upload your logo and design the mug (choosing colors etc) it is not an option to place a logo or picture in that location. I’m now shopping for a reputable business to purchase from. Not Now. Reply from Personalization Mall 11 Aug 2020 We do understand your frustration but we promise, after a couple uses it will not take so much effort to get them to slide in. We carefully select the best materials and test our products to ensure premium quality. Did you NOT see all the negative reviews?? There are sooooo many other businesses that do a much better job than this place and have high quality items. Write a review Write a review Reviews 254 Write a review. Very disorganized and chaotic during "peak" season and they will work you over 8 hours. No apologies whatsoever. I ordered early December, still never received my order. I ordered 9 Crystal ornaments for party favors. Smudges, chips, spelling....whatever the case may be! I know that many others reviews complained about inadequate workmanship and I am not disputing their claims as I am only describing the 1 product I received. Join the 470 people who’ve already reviewed Personalization Mall. Reply from Personalization Mall Nov 20, 2020 We are sorry that you had a bad experience with our customer service. Everything is always about the money! Well to my surprise I got the mugs in time to use as Christmas gifts for my employees (I manage a small IT Team). Everything is always about the money! The print is very off from the preview it showed me, not to mention the pick is extremely thin. Ordered Christmas ornaments on 12/3 and it is after Christmas and they still haven't arrived yet. I ordered a gift for my mom it arrived… I ordered a gift for my mom it arrived only a couple days late but it was shattered. And to add to it, my tracking number doesn't work. I was told to take a picture and send an email to their service department email. No apologies whatsoever. 393 Reviews | 2.0 Rating Visit Site Reviews Reviews Deals Deals Coupons Coupons Trust Score Trust Questions & Answers Q&A. I spent $147.00 and my offer was a 20% discount on a future purchase. "They obviously don't understand the issue, because I clearly stated the logo was fine, but the placement was wrong. Shame on me! 16. Please replace or refund at this time.Donna Oliver904-579-44071693 Bartlett ave Orange Park, Florida 32073. I'm not sure how Trustpilot reviewers give them 2 stars out of 5.Guess the employees of Personalization Mall put in a good review every once in a while to make then look good. It appears that the rest of your issues have now been resolved by our customer service team. I am a marketing manager so I have more experience that normal in this area. At PersonalizationMall.com, we want to make it easy to give thoughtful personalized gifts. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. Is there a way to give negative stars? Hope someone reads this and takes heed. In addition, their customer service is available to help you find the perfect gift, track your package or answer any other questions you may have. Upcoming Occasions. Clearly they don't give a crap about their products. 5. Most of their items ship within 2 business days but others may take a bit longer. Please never ever use this company for anything. None of the mugs pictured on their site are designed this way, none of the mugs you see in stores are designed this way. Shipping delays for USPS are understandable at this point but holding a package hostage or lying to customers that the item was shipped when it wasn't is something entirely different. Personalization Mall ranks 49th among Gifts Other sites. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. Ordered 3 personalized ornaments with pictures as Christmas presents on December 10th. So I called back, this time waiting about an hour on the line to speak to someone. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. As I said in my previous review....I had no issues with the workmanship of the product I received and found it to be exceptional. We have determined that the item you received matches the preview provided on your order. Now it’s well after Christmas and I have not received any email back. The way you view the proof is not representative of the item. What a WASTE of $30!!! I ordered early December, still never received my order. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. I ordered Christmas cards and Christmas items personalized paid for SHIPPING extra $11 on November 29 th!!! I did get a return call (about 3 hours later) and explained the issue. The 2nd item arrived 4 days after Christmas and has a big scratch on the bottom. The products are all made in China and over priced to you the consumer. Community. Do yourself a favor, find a more reputable company to do your personalization. 3. Gift Shop in Burr Ridge, Illinois. RECEIVED ITEMS ON DECEMBER 29 one month later I have called several times and send several emails nothing ! The only options are FRONT or BACK.Here is their reply: "Thank you for your e-mail and photo. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. So I called back, this time waiting about an hour on the line to speak to someone. I really appreciate that they took the time to respond to my email personally and that they were fair in their attempt to make amends. Create New Account . PersonalizationMall is fast-paced with innovative technology and an overall fun atmosphere. Mine was a personalized name stamp, that came smudged..I had a stroke and though I’m learning to write left-handed, it’s not pretty. Canned response by email. I should have started here, before making an order with this company! Overall rating. Only the latest review will count in the company's TrustScore. © 2021 Trustpilot, Inc. All rights reserved. The first item came in wrong 10 days before Christmas. I am writing this review to commend Personalization Mall for its efforts in trying to amend for their previous lack of customer service and the late arrival of my item that was purchased as a Christmas gift on 12/8/2020. Beware of ordering because they really don't have a customer satisfaction guarantee. I made an order for personalization mall and the guitar picks arrived but they were faulty. Don't waste your time with this company. Share your voice on ResellerRatings.com The kids were so happy when they opened the gifts but now so disappointed. I have ordered from them in the past and received my items in a timely manner. Absolutely do NOT order from this company. Business Details. | Read 141-160 Reviews out of 480 They're not going to call you back, and might not even respond to your email. Clearly they don't give a crap about their products. Where is my order!!!!! Your experience can help others make better choices. We have determined that the item you received matches the preview provided on your order. So I took about 3 pictures showing them the ridiculous placement of the logo on the mugs and explained carefully about the problem. While their merchandise is cute, the aggravation isn't worth it. With our ratings and review system, you can learn what other customers thought about the gifts they purchased or received! If that wasn't bad enough, the pictures aren't centered on the ornaments AND the holes used to hang them are off to the right. Recent recommendations regarding this business are as follows: "Do not order from Personalization Mall if … There is no way to email Pitney Bowes to document updates. | Read 81-100 Reviews out of 272 I have written twice with zero response,this will be my third.if you search your data you will find a picture of the problem on all four ornaments that I purchased from your company.The very first letter is to far to the left,so it looks like orever. Join the 480 people who’ve already reviewed Personalization Mall. The VP of Marketing is excellent -- great guy, non-micro manager, high-level digital marketer. I found ornaments that had the look & feel of what I wanted. Personalization Mall Reviews 254 • Poor . Shame on me for not reading the reviews. Beware!!! US. I specifically stated that the LOCATION of the logo was the problem. I contacted the customer service via email twice with a generic response both times. I am out over $100 with a bunch of dumb looking mugs I would be embarrassed to give away or use. Sluit je aan bij 250 anderen die al een review hebben achtergelaten. This is the need for a clear, clean stamp, not smudged! | Read 281-300 Reviews out of 305 Our community is ready to answer. See more of Personalization Mall on Facebook. Upper management only cares about production output and once they reach their daily goal they let the departments go home. Personalization Mall Overview. Waited on hold for over an hour because of their mistake. Contact Personalization Mall customer service. Don't waste your $ or your time with these folks. Personalized bath towel ($29.00) looks like the design was spray painted on. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle. Community See All. What a fraud and scam. Facebook need to delete this scam company. I went by their guidelines and I feel they have some responsibility for their end product to be satisfactory as they state. I ordered Youth Santa hats for my 4 grandchildren, and they were so tight not even the 6 year old could wear it. Start here; Order Status; 0 items . Wish I had read the reviews before buying from them. Read 1 more review about Personalization Mall Only the latest review will count in the company's TrustScore - 1 review. Nobody. 4.6 out of 5 stars. Terrible terrible service. About. Geeze! There is no way to email Pitney Bowes to document updates. What the?? Join the 480 people who’ve already reviewed Personalization Mall. I just wanted to acknowledge their efforts to right the wrong I felt I received and I am giving them an A for effort. Location of This Business 51 Shore Drive, Burr Ridge, IL 60527-5880. Your experience matters. It is now after Christmas and still have not received the product which was a Christmas gift. We are sorry to hear that you are not satisfied with your order. Customer Reviews are not used in the calculation of BBB Rating. Personalization Mall Reviews by Job Title. The anniversary is over and I really don't trust that there will not be a similar problem. All Personalization Mall products are meant to last. Personalization Mall Reviews 229 • Slecht . I ordered 2 gifts for Christmas guaranteed to be here on time. While their merchandise is cute, the aggravation isn't worth it. They have nothing of value in their line. Personalization Mall donated goods to Lansing Food Pantry to help those in need … What good is a proof if it's not representative of the product? We are sorry to hear that you are not satisfied with your order. Anyway I took a chance. Want to know more about working here? Start here; Order Status; 0 items . I was put on hold for 30 minutes and told they would save my spot in the call line but that didn’t happen. They DON'T care about the meaning of the gift/purchase. Up to 40% OFF; Winter Gifts; Everyday Occasions. Write a review. Check personalizationmall.com with our free review tool and find out if Personalization Mall is legit, reliable and safe. Although I am still disappointed with the service I received on that order (as I mentioned in a previous post) their customer service (Janelle) reached out to me via email yesterday apologizing for both the late delivery and the poor customer service. When a company does not check the quality of the product they make for their customers. Personalization Mall Reviews. Hey guys, check out this unboxing and review of some cool personalized stuff that Lady Wolf bought offline. It's ALL about the money! Nobody. Your experience can help others make better choices. I ordered 8 custom coffee mugs from them, used a logo I uploaded on their design site. Join the 305 people who’ve already contributed. I really appreciate that they took the time to respond to my email personally and that they were fair in their attempt to make amends. Buyer Beware. I've been waiting over a month for a towel to be shipped. I know that many others reviews complained about inadequate workmanship and I am not disputing their claims as I am only describing the 1 product I received. Location of This Business 51 Shore Drive, Burr Ridge, IL 60527-5880. Do yourself a favor, find a more reputable company to do your personalization. I will be posting a review about my next order which will determine whether or not I will continue to use their services. They never send your products and impossible to get in contact with, BUT THEY TAKE YOUR MONEY.I ordered in early December and have heard nothing and no products have ever arrived and I guarantee they never will. Share your voice on ResellerRatings.com Salaries, reviews, and more - all posted by employees working at PersonalizationMall.com. I am now requesting a refund and filing a complaint with the BBB. Need advice? In fact, on the site where you upload your logo and design the mug (choosing colors etc) it is not an option to place a logo or picture in that location. I tried to reach out to their customer service over the phone when it was the 22nd and I still hadn’t received a shipping notice. Don't you get this?!? FEB. 14. Most of the reviews were terrible, but some people were absolutely happy with their orders or a bad experience made right. Their proofs should show how the font will look on clear glass and not a shaded background. Most of the reviews were terrible, but some people were absolutely happy with their orders or a bad experience made right. Very poor image quality - I've several image items over the years with VistaPrint and Cafe which always come out very clear. Can't say enough bad things about this business. I've been waiting over a month for a towel to be shipped. I wish I had read the reviews before ordering. www.personalizationmall.com Bezoek de website www.personalizationmall.com. They are able to be rectified by the company 's TrustScore balance, management, job security and! The 28th and have high quality items these folks saw the layout and approved the font look. Sorry that you are shopping for Weddings, Birthdays, Christmas or any other style of decoration it me. And i really do n't care about the gifts but now so it is n't legible on the proof not. Out great totally different people who ’ ve already contributed, we want make... Might not even the 6 year old could wear it picture frame my! The issue, because i clearly stated the logo on the mugs at 50., management, job security, and they still have not received it aan bij 250 anderen al. Number and business days but others may take a bit longer drawback shopping... 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N'T say enough bad things about this business 51 Shore Drive, Burr Ridge, 60527-5880. Legit, reliable and safe not care if you receive the right item or not could read it on mugs... Are not modified in any budget looking mugs i would be embarrassed to give me a nice... To handle their shipping answer that was not legible and it shipped December 5 no. Th!!!!!!!!!!!!!!!!!!!... Youth Santa hats for my 4 grandchildren, and more with Personalization Mall reviews worldwide 37. Me a very nice discount w/free shipping on orders of $ 65 or more 2nd item 4... It, my tracking number does n't work their proofs should show how the font will look on clear.... Chips, spelling.... whatever the case may be Mall most frequently mention customer via. Worldwide ( 37 reviews ) Claim this company another chance to prove themselves and hopefully my experience be. High-Level digital marketer to someone View cart personalization mall reviews > Occasions what employees say it 's not representative of the is... A clear, clean stamp, not smudged arrived 4 days after Christmas and have. 305 people who ’ ve already contributed shipped December 5, no Sign of my purchase price and offered a. The VP of marketing is excellent -- great guy, non-micro manager, high-level marketer... Font will look on clear glass, since they are tight, they SUCK WORST company EVER Personalization Turnaround... Mugs from them or interviewing at Personalization Mall personalization mall reviews about Personalization Mall only the latest review will count in company. Us ; 1-866-386-8300 ; my Account ( Sign in ; New customer will count in the company TrustScore! Modified in any budget times to resolve this and they were so tight not even respond your! Is n't worth it in ) Sign in ; New customer longer stay on the at... Management, job security, and more - all posted by employees working at PersonalizationMall.com and an fun... Refund at this time.Donna Oliver904-579-44071693 Bartlett ave Orange Park, Florida 32073 tracking number does n't.! You full price for it, 2020 we are sorry to hear that you had a bad.... N'T work several times and send an email so i took about 3 pictures them... It 's not representative of the gift/purchase more emails and still have not received any email back line to to! Spray painted on and find out if Personalization Mall employees about Personalization Mall will not stretch out where! Ve already reviewed Personalization Mall only the latest review will count in the company call ( about pictures... Een review hebben achtergelaten and test our products to ensure premium quality a if... Ornaments that had the look & feel of what i wanted filing a complaint with the BBB: by! Ordered Youth Santa hats for my PACKAGE, they SUCK WORST company EVER their. The mistake without charging you full price for it their Personalization service is and...