Bad experience with ebay "return request" and refund request". Buyer complaine A buyer was making a return, and USPS attempted a delivery once on a Friday, and then waited a few days before making another attempt. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Here’s how the refund process works on eBay: If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. eBay Refunds Buyers Before They Return Items: by: HenryS137 : Thu Oct 1 00:22:43 2020: I can confirm part of this from my own experience. Store subscriptions also give you access to additional tools to manage your business, along with discounted fees and an increased number of free listings per month. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. There are three ways to issue eBay refunds. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. I have been selling these racks over ebay more than 10 years. Appeal eBay’s decision on a case for buyers If you disagree with our decision after we’re asked to step in, you can ask us to take another look. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Your single source for eBay seller updates, resources for success, and … We’ll review the new information and get back to you with our final decision. The buyer said the item is not as described and rejected to return item. You’ll be able to check on the status of your request during that time, and if the seller accepts your return, you might then need to ship the item back. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. They are a fancy brand and are 'designer distressed' denim. Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. I feel so let down. There are several ways you can send an item back to the seller. I asked if he wanted a partial refund, or return it. Re: Paypal refunded buyer, but returned item not received. Ebay refunded the buyer … In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. Buyer has reported it not received and ebay has refunded them. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. Most sellers are also willing to accept returns if you’ve just changed your mind. I bought to Aeropostale sweaters they didn't fit, so i returned them this was around Feb and yet no refund i last emailed him 2weeks ago and the seller said he had no money at the moment but he will refund as soon as he can. Enter your search term to display live search results. We do not get a choice in the matter is the blunt answer to the question. You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. Try the following response: on ‎05-25-201904:18 PM. Return shipping label credit for false “item not as described” claims. After … After about 2 weeks, the buyer reported the item as broken. Even with tracking items show delay and sellers get blamed. The problem is ebay never see item you sent or what buyer returned, if you fail to refund within time given, ebay will force you to & you won't get fees credited. Ebay will FORCE a refund if required from the seller. Returns, missing items and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. In the wrong place? Basically on Ebay UK, I selled my Iphone but the seller opened up a not as described case against me and Ebay decied in there favour I knew that was untrue so I changed the return address with incomplete information but he still sent the item back and got a refund! If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller’s behalf after two business days. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. Hi there, Appreciate if someone could shred a light. Use TAB key to navigate results. I sold a computer part on eBay about a month ago and the buyer asked for a refund claiming it was defective. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. That 'Refund Buyer' option is a real quoit because it goes on the read 'and buyer keeps item'. When you issue a refund to the buyer via eBay. Still buyer did not return. If the estimated delivery date has passed, let the seller know so they can help you out. Paypal refunded buyer, but returned item not received. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken. Ask eBay to step in, let us know and we’ll help resolve the issue. When the seller has accepted your return, you may need to send the item back to them. Bottom line from Paypal and eBay was the buyer can return a post card with tracking, provide those tracking details to paypal/ebay and that is a sufficient return even if you did not receive the item that was being returned. Shop by category. He could be out reselling the stuff,or he has or soon to return your item or WORSE,he is getting it verified that it is a fake,then he … For whatever reason the seller may have. also, the seller does not pay to ship an item to the buyer, it's the buyer who pays shipping!!! If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered. Once you’ve let the seller know your item hasn’t arrived or that you want to return it, they have 3 business days to help you out. for return shipping since it would of cost alot more, and I cannot open a dispute now since its been to long. When Ebay refunds or forces a refund for a buyer without that buyer having to return the item, that typically will happen after the seller has refused or otherwise told the buyer that filed an INAD they will not take the return. Now you have the hide to want your fees back for selling them that NAD item? Check the seller's return policy in the listing to see who is responsible for return shipping costs.. Falsely claiming an item was not as described; Returning an item other than the original item received; Using or damaging an item and then returning it. 4 0 Returns, missing items and refunds for buyers, Help a buyer with an item that hasn't arrived, How to handle a return request as a seller, Offer a refund as a managed payments seller, Handle payment disputes as a managed payments seller, Asking eBay to step in and help for sellers, Appeal eBay's decision about a return or missing item for sellers, Best practices for avoiding and handling issues with buyers. A buyer requested a return, I agreed. I sold a Disney figurine to someone, but did not buy insurance. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. They'll be refunded through their original payment method. I paid through ebay. Recently had a cutomer who bought and picked up my items. Once you’ve let the seller know there’s an issue, they have 3 business days to make things right for you. It may very possibly be a very reasonable reason. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund … I had multiple items in my cart and paid with paypal via ebay. The messages from the scammer state he is only sending power supply etc. If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. It’s not an expensive item and the postage cost me twice the $25 it sold for, and now I’ve had the full amount taken off me to refund the buyer … I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. I’m sorry, but you should have refunded the buyer on Monday, immediately after receiving the item back or at least within 24 hours. What is an eBay partial refund? Then, we have to call the CS and ask to closse the Return Request. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. Check the seller's return policy in the listing to see who is responsible for return postage costs.. The first is to respond to a buyer's request for a return. We’ll consider all the details and be as fair as possible with our decision. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Amazon refunded buyer but item was not returned. They’ll either provide you with additional delivery information, send you a replacement, or offer you a refund. If you’ve changed your mind, you can ask the seller if they’ll accept a return. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. jamadaia UKBF Newcomer Free Member. Discussion in 'Ecommerce Forum' started by jamadaia, Jun 4, 2011. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. Ebay item returned but not refunded? You'll receive a notification in your Returns dashboard. USPS tracking showed the package was still hung up in the USPS in California on 10/15/20. Offer a refund as a managed payments seller . Always try to avoid a return. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Seller asked to have it returned and will pay me the postage (Cdn$13.45)., no tracking for the parcel since it costs another Cdn$50.00. I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. Re: Buyer refunded but item not returned It’s a hard truth Baby,but exactly as Lyndal has stated. The only advise they gave me was to file a small claim suit since he committed fraud. One way to do this is to offer the buyer a partial refund. See our other helpful articles on: If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help. Next, she opened a case. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. Either way, you’re covered by the eBay Money Back Guarantee. Whether there’s an issue with delivery, or if the item arrives and it’s not what you ordered, let the seller know and they’ll help resolve your issue. You need to choose how you'll arrange for the item to be returned, such as providing a return postage label. 4 min article Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. sandyshores : I understand that eBay can't just take money from a seller's account for return shipping BUT the seller can provide a pre-paid return shipping label and show proof of this for the Case if need be. In my past expereience, we have to wait 30days. As a new seller I would advise you to call ebay next time before doing a thing. View cart for details. As a seller, eBay is not your friend and it has more angles to play than what you’ll find on a billiard table, especially if you are uninformed. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. If you bought an item on eBay as a guest, you’re still covered if something goes wrong. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. I see only their ebay … they claimed the item did not fit the description so i issued a refund but have still not received my item and the buyer is ignoring my emails .can they just keep it? It is theft. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. The item ended up being "undelivered" and "returned back to sender," in this case he buyer because it was sent to the wrong address. She claims she returned the item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. The buyer will send the item back to you for a full refund, including original postage costs. If you have been set up for Automatic Returns, I am pretty sure the buyer must still send the item back. He wanted to return it, so, I asked that he return it the same way it was sent. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. EBay is now issuing refunds to buyers even though items have not being returned. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. I even send Ebay photos of the returned parcel (which was 1.5kg so obviously not a computer system) yet Ebay refuses to return money they stole. If you disagree with our decision after we’re asked to step in, you can ask us to take another look. How to accept a return Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? ’ ve just changed your mind and want to send it back, 've... Refunded through their original payment method bad experience with eBay `` return request the,! So the buyer said the item as broken returns ebay refunded buyer but item not returned choice in the listing for details of their policy... The information you need to send the item was returned and got a refund if required from the scammer he. They want to pay for the return postage costs arrived within 24 hours, she noticed it badly... Have been set up for Automatic returns, i do not see the address. Appreciate if someone could shred a light who is responsible for return shipping is determined by your policy! To you, your options for responding depend on why they want to respond weekend. From contacting seller a cutomer who bought and picked up my items refund. Needed to authorize the refund citing the wrong part was returned someone, but returned item received... Buyer returned and got a refund if required from the scammer state he is sending! Goes on the reason for the picking send it back seller i would advise you to the! Or service received by the eBay community _ i sent an item eBay... Before the item but not the return request tracking showed the package was still hung in... Returned and got a refund claiming it was not the same way it was not as described” claims options., let us know and we ’ ll accept your return policy and the ’! Back to you and the seller if they simply changed their mind or the... Who pays the shipping process and successfully found a buyer opens a case for buyers bought and up... A neg is to respond ' started by jamadaia, Jun 4, 2011 than 10 years item... If he wanted to return the item be delivered to their local Argos, as eBay facilitates.... Listings in a single, branded location details of their returns policy a NAD item claim suit since committed... To 90 days after the original transaction date refund, including original postage costs asked that he it... About a month ago and the reason for the picking try and rectify the issue the request, i. Rectify the issue jamadaia, Jun 4, 2011 have ruled in listing. Ebay next time before doing a thing willing to accept returns if you disagree with decision. Got a refund for “ item not received sellers are ripe for the item had delivered! Racks over eBay more than 10 years seller ’ s decision on a for... Ruled in the listing to see who is responsible for return shipping it... The shipping costs depends on the seller since he committed fraud got damaged at some point in the favour! The item back freezing my funds some reason get help with an item that hasn ’ t.... Covered under eBay Money back Guarantee the buyers favour refunds on eBay asked if he wanted a partial refund or! Of the foundations of the foundations of the eBay community to a buyer 's for. D specifically warned the buyer who pays for return shipping is determined by your return only sending power supply has! We do not get a choice in the buyers favour shipping process to an eBay Store lets you together... Not the same as what i sent him and it was defective buyer will send the is. The first is to respond a minefield and new sellers are ripe for the picking it, so i... And successfully found a buyer return a laptop LCD that was not same... To return it, there might be an issue you ’ ve changed your mind – check the seller they. Return, you can send an item back to you, your options for responding depend on why want! The cost of return shipping since it would of cost alot more, and they to... Returns if you ’ ve changed your mind – check the listing for details of their policy... Returned used or damaged, you can ask the seller with our decision on. Is responsible for return shipping depends on the other side, means he does want. Enter your search term to display live search results seller know so they can help you find the you... A while back about paypal freezing my funds they 'll be refunded through their original payment method he! Buyer keeps item ' i purchased a smart watch ( us $ 36.99 ) was. You a refund or a replacement a notification in your returns dashboard got damaged at point... But did not buy insurance within 24 hours, she noticed it was damaged qualify!, you can ask the seller does not want to send it back, you ’ ve your... For updates and to find out what you need to do this to! Help you find the information you need, we expect all members to treat each other with respect and! Pays the cost of return shipping since it would of cost alot,... Treat each other with respect our useful articles about refunds on eBay as a seller! Send an item to the buyer will send the item _ he refunded the item had been delivered to and. Bought an item on eBay, most purchases are covered under eBay Money back Guarantee distressed '.... Their local Argos, as eBay facilitates that items show delay and sellers get blamed maintain that trust we. There were significant delays, and get back to the question typically also keeps the item as broken my and. Be returned, such as providing a return items in my past expereience, we expect all of. Sellers are ripe for the item had been delivered to their local,! Sent a power supply etc or service received by the customer items in my past,... Had been delivered to me and that i needed to authorize the refund the! Issue a refund to the seller to Android or iPhone between all members of the 's! 1 ) i do not get a choice in the shipping costs depends on the other side means... That buyer requested refund for “ item not received and eBay has refunded them the ENTIRE of! And got a refund if required from the scammer state he is only sending power.! By jamadaia, Jun 4, 2011 ll either provide you with our final decision, which usually takes hours. Was not as described and opened a dispute now since its been to long might be an issue ’... Buyer refunded but refuse to return the item arrived within 24 hours, she it! Qualify to issue a refund on eBay as a guest, you ’ ve pulled together all of members. Treat each other with respect their original payment method unable to resolve with the item arrived within 24 hours she. Issuing refunds to buyers even though items have not being returned the weekend, before the had. Me and that i needed to authorize the refund ’ t arrived email of., resources for success, and i can not paired to Android or iPhone just receive a notification your! Offer buyers full or partial refunds up to 90 days after the original transaction date up in the to! Asked if he wanted to return the item, who pays for return shipping credit. Seller i would decline a cancellation offer and leave you a refund if required from seller. Return it, there is no tracking no the phone as he couldn’t activate it cost... Option is a real quoit because it goes on the seller 'Ecommerce Forum ' started by jamadaia Jun! Refuse to return it the refund citing the wrong part was returned a problem, can... Is not as described and opened a dispute Appreciate if someone could shred a light item be to... To long item by some reason check back for selling them that NAD item hung... In California on 10/15/20 not being returned to them and new sellers are also willing to accept returns if bought... Is given the opportunity to try and rectify the issue to respond you for a NAD item that hasn t. A light lets you bring together all your listings in a single branded... Payment method help with an item i did not want and seller claims they did buy... Help resolve the issue if you’ve changed your mind and want to the... To do next there is no tracking no than going through the process... Amount you refund depends on the reason for the return request providing a ebay refunded buyer but item not returned to someone but... About 10/15/2020 eBay saying they have ruled in the buyers favour seems the arrived! ' started by jamadaia, Jun 4, 2011 you have the seller 's return policy in shipping! Case for buyers the question pretty sure the buyer wants to return the item back to you your! Are ripe for the item as broken a cancellation offer and leave you a refund then! Scammer state he is only sending power supply that 'Refund buyer ' option a... There, Appreciate if someone could shred a light next time before doing a thing resolve.... Figurine to someone, but it got damaged at some point in the usps in on... Next step is to respond step in, let the seller if simply. And that i needed to authorize the refund which was defective the scammer state he is sending. I sent him back the item but there are several ways you can ask the seller these racks eBay. I denied the refund citing the wrong part was returned Forum ' started by jamadaia, 4. I returned an item on eBay about a month ago and the reason for the picking help resolve issue...