But when you get down to it, it really doesn't matter if you have devices from 20 different manufacturers or just a few. If you go through these steps, but still are having Alexa control issues, you will need to try disabling and re-enabling the associated skill. Open the Alexa app. From there, select Device Options, and then Reset to Factory Defaults, but retain Smart Home Device Connections. Once you are in the devices menu, you will see all the Alexa enabled devices there. If your device is not compatible, you will need to switch to a device that is compatible with Alexa. I have set up the bridge and paired it with my Alexa app. Then, reboot your mobile device, open up the Alexa app, and re-add the device. Unplug and re-plug the Smart Plug. There is a very brief explanation of the hard reset or factory reset of the Amazon Smart Plug on the official Amazon support website. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. The more devices you connect, the more likely it is that your set-up has exceeded your ISP-issued box's capabilities. Why Does Alexa Come On In The Middle Of The Night? Then try issuing a control command for a different device to see if it's Alexa or a particular device that is having problems. The steps for doing it are right below, but you’ll need to also deregister the Amazon Smart Plug from your Amazon account via the app. Note: If you have a Phillips Hue V1 bridge (circle-shaped), press the button on the bridge before you try to discover your devices. It may work on the 2nd or 3rd try with no further tinkering on your part. Even a good Smart Plug will fail to respond at some point. Make sure the app can still control the device. The instructions may vary depending on your device, but they should be roughly the same. When it comes to Hue Lights, Alexa should be able to control them all, or she should be able to control none. Just long-press the power button or disconnect it from the power chord. 1. And Alexa depends on Internet connectivity to control most things. If its app can control the Smart Device, but Alexa cannot, it's time to troubleshoot using Alexa. Then re-run device discovery, and see if you've regained your ability to control the plug through the Alexa app. So if Alexa seems as if she's glitching, don't automatically go into troubleshooting mode. Thanks for sharing.WiFi Smart led Bulb, Thank you for contributing to the discussion! Some generic Smart Outlets are just junk. This simple action may restore Alexa control to your Smart Device. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. So long as it is not a regular occurrence, you probably do not need to replace or relocate the plug. Alexa with some incompatible device and having some issues, 3 Issues That May Caused Why Alexa Blue Light Spinning (Answered), 2 Ways To Fix Alexa Problem Entering Pairing Mode, 3 Ways To Fix Alexa Not Discovering Harmony Hub. You should be able to control after 30-45 seconds; b. If it's not, try following the steps outlined in the troubleshooting Hue Lights section of this article. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. Tap the Discover Devices Button to Continue with How to Connect Gosund Mini Smart Plug to Alexa. At least once a month, my Dad complains his Wemo is no longer turning the light on and off. I tried removing and re-adding the device and skill but same issue. Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. I find often, if I wait a few seconds and reissue my command, the connectivity issue resolves itself. Is It Possible To Set Up Echo Dot Without App? And this issue has gotten worse since they upgraded Alexa's Fire TV control abilities. Try disabling and re-enabling the skill. The many pipes help to ensure that data flows better and nothing clogs the pipes or gets lost in the process. 5 Ways To Fix Alexa App Not Working On Android. Was just Star malfunctioning, or was it ALL my Hue Lights? Here you will find the option to perform a factory reset and once you click on that, it might take some time for your device to perform the reset and reboot on its own. If that fails, try updating the wi-fi settings: This should get your Echo Device working again. If you are having connectivity issues with a no-name Smart Outlet, it may very well be because you get what you pay for. Just about EVERY Smart Device Manufacturer requires its own app for initial set-up, and you need to keep them in order for the device to operate correctly. This did not work when it came to Star though. Double check whether Kasa App can remotely control the device or not. This simple action may restore Alexa control to your Smart Device. To do so, go to the "Smart Home" section of the Alexa app. In my Dad's case, most of his errors come from using the switch on the lamp itself to turn off the light, and failing to turn the switch manually before trying to turn it back on by voice. Let it sit for a few moments and try turning it on using the button or plugging back the power chord. Each press should cycle the attached appliance/light on and off. I have this annoying issue with Alexa, my TV, and my Harmony Hub. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. Tech Tips, News, Reviews, Contests, Sweepstakes, and Giveaways, and other geeky stuff. All routers have limits to the number of devices they can control. Then I tapped on settings. Sometimes, Alexa doesn't realize she actually did what you told her to, and fallaciously reports she's having issues. Order is paramount here. Of all Smart Devices, Smart Outlets seem to have a great variance in capabilities. Don't always believe Alexa when she says a device is not responding. It was time to troubleshoot. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. Sometimes, the best thing to do is to replace the cheapie with a. Likewise, if your mobile device is already overloaded with apps, and you don't have an old phone or tablet you've dedicated to Smart Home control, you may want to pick a brand or two and stick with them. A Smart Home should be trouble free more often than it is in need of troubleshooting. How to Connect a Smart Plug to your Alexa. This may fix the connectivity issues with that single bulb. You should press this button a few times. You will then need to re-enable the skill and re-link your accounts. If you've updated your Hue App and you are still having issues with that bulb, try deleting the bulb from within the Hue App, and then re-adding it. Give a voice prompt to Alexa by saying, “Alexa, discover my devices.” Power cycle your C by GE Plug by unplugging for 30 seconds, then plugging back in This blip might be caused by interference from a microwave, a cordless phone, a back-up beeper, or any number of things that can cause wi-fi "noise." You should once again be able to control your plug with your voice. Another thing that you need to be careful about is the Wi-Fi connection on your device. I say "Alexa, turn on Wemo," and then I manually turn the switch on the lamp. 7. Once added, you can use simple voice commands to control Tapo smart plug and smart bulb, or stream your Tapo camera videos to Amazon Echo Show or Fire TV. Reopen the Alexa app, go back to skills, bring up the Hue Skill, and tap on "Enable Skill." Can control it in the smart life app without an issue. Once you have tried all the above-listed methods, there is not much that you can do and you will have to revert to some old-school troubleshooting techniques. Just unplug the device from the outlet and plug it back in. I then tried toggling the lamp on and off via voice, and it worked. A user generally discovers the Echo or Dot has lost connectivity when they issue a command, and Alexa responds with "I'm having trouble connecting to the Internet right now." Rerun discovery and see if voice control is restored. If Alexa is only having issues with a single bulb, try toggling Alexa control on and off. If your Smart Device is still not responding, open its associated app. If you have a combined router/modem, you can basically configure it to act as a modem only, and add a more robust router into the equation. When I finally find a generic plug and control app that I can recommend, this blog's readers will be the first to hear. If your smart plug has a red blinking light. However, Star is a hanging lamp, with the on/off switch physically located behind a heavy piece of furniture. Be mindful that performing a reset will wipe any data or settings that you have modified and it should be the last troubleshooting step for you to give a try. Additionally, the light ring will flash red rather than blue. A lot of customers ask how to connect the smart wifi plugs with Amazon Alexa. Third-party smart plugs: Unplug and wait 10 seconds. Combined modem/routers are often not robust enough to handle the demands of a Smart Home, as well as all of the PCs, phones, and tablets fighting for bandwidth. I tapped on "Star," and saw Alexa app control had been restored. I have to keep all of these apps to re-configure my devices, as needed, despite the fact I have control integrated through Alexa. All of these smart devices can be controlled remotely using a smartphone app or voice commands via Amazon Alexa, Google Assistant, or Microsoft Cortana integration. The pairing process is pretty simple and you just need to open the app on your phone and scroll to devices. The message Device is unresponsive is shown for few secs. If that does not fix the issue, try rebooting your modem/router. Your router may randomly begin to drop devices when too many things try to connect at once. Follow the same steps for the Echo Show 5 . Try disabling and re-enabling the skill. Be aware that sometimes Alexa reports a device is not responding when it really is. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. They may be a better choice than hub-less Smart Bulbs from your Smart Plug manufacturer for already congested networks. In theory it shouldn't make any difference for Alexa. I only see this type of behavior with my other Smart Devices about 2% of the time. The first thing that you are going to need is to try a restart on your device. Choose Add Device. Smart Home devices are fantastic, when they are working properly. If Alexa fails to connect after rebooting your modem and router, try rebooting the Alexa device again. WeMo's smart plug is simple to use, and works not just with Alexa, but HomeKit and Google Assistant, too, making it one of the best smart plugs around. And I have to reissue the command to have Alexa perform the action I want. Laurel Nevans is a Computer Guru and Active Netizen. She started this blog and the associated Facebook Page in response to requests for a place this info can be aggregated. They offer the perfect response time, speech recognition, and a smart solution for any and all the needs that you might have to make your living experience more convenient. The easiest way to do this is by saying "Alexa, discover my devices." My smart plug stopped responding on Alexa. If it doesn't, the next step is to reboot the malfunctioning Alexa device. Alexa is particularly unreliable when it comes to my Harmony Hub and realizing if a command actually worked. Welcome to TechLaurels, Laurel's hub for tech related information. It may not pick those devices back up when other, more demanding devices cease their bandwidth hogging. So the first thing to do to address connectivity issues is to press the button on the plug itself. A funnel has a single pipe through which all that water must flow, while a colander has dozens. (This is way over-simplified, for purposes of this discussion.). The best thing about Alexa is that she can integrate devices from a slew of different manufacturers into scenes and groups, for easy, single word control. If not, you will need to move forward with the troubleshooting steps that are. If you think the issue has anything to do with your Internet connection, ask "Alexa, are you connected to the Internet?" Our Wi-Fi devices include the Smart Plug, Direct Connect Lights, Smart Switch or C-Reach. The steps are almost the same as the ones we took to troubleshoot the Hue Lights - Alexa pairing. If you see that all is fine, you need to disconnect it from the Wi-Fi connection and connect it once again. Other times, she seems to think she completed a command, but nothing happens. All you need to do is access the application on your phone, select the device, and then scroll down to the Reset settings menu. The Alexa ecosystem ties together devices from a plethora of different manufacturers to make control a breeze, be it via voice command or the Alexa app. Go to Alexa app > Devices icon in the button right > Plugs – Look for plugs (Most likely to be named as First Plug or Second Plug) Get the Smart Device back up, and then re-run Device Discovery in Alexa, (or say "Alexa, discover my devices,") and see if voice control is restored. Then re-run discovery on Alexa. This will be solving the issue for you most of the time. But as with most electronics, many connectivity and control issues can be solved with a reboot. Some devices will work with local wi-fi only; other devices turn into Dumb Devices whenever the Internet goes down. FREE Smart Home, Home Automation & IoT Tips. It will automatically connect to your network thanks to the information it receives from your Echo, through the cloud. That way, I do not inadvertently turn off the microphone by mistake. You can now find smart and automated devices for most household appliances, including smart lights, smart plugs, smart thermostats, smart speakers, and so much more. Voice control was working again with all my Hue Bulbs. In other words, Alexa is not always a reliable reporter. Next, I opened the skills section of the Alexa app. As such, she reads and shares a plethora of tech-related information, tips, and tricks. ), © Laurel S Nevans. Go to the "Skills" section of the Alexa app. Harmony Hub: Add Voice Control to Your TV and Ente... Telephone Phishing: Voicemail Messages You Should ... Help! It will turn the device off. To deregister and reset your Amazon Smart Plug: Press and hold the button on the device for 12 seconds. to determine if the connectivity issue is resolved. Of course, you need to keep your Hue App up to date. Great post. If she replies negatively, you know you need to either reboot Alexa or your  Internet box. This is especially true if you are still using the equipment your ISP provided you with five years ago. @AnimeshBote I am using a sort of virtual devices, too. But unfortunately, many of the no-name plugs are just garbage and are not worth the money. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. Then, re-run discovery. Likewise, a more robust router has more than one pipe through which data can flow, and it disperses the bits and bytes much more efficiently. In other words, if your network is already struggling, and you don't like tinkering, you may want to stick to the more reliable brands. Then, re-run Device Discovery. When Hue updates its app, it will also update the software for the individual bulbs. Unsubscribe at any time. This means they carry signals to each other, rather than relying solely on your router to deliver them. The first thing to check is user error. Again, if you cannot locate the on/off switch, you can yank the power adapter out or simply unplug and re-plug the device. Let the process complete and it will make your device responsive like before. controlling from an outside wi-fi network.) See if you can control the device using the Alexa app. Ensure your Alexa app is up to date. I Can't See ANY Comment Sections in Firefox ... Alexa Says My Device is Not Responding: What Do I Do? Often, toggling a Smart Device on and off using the app is enough to restore Alexa voice control. This is my first Leviton smart device. Here we take Tapo camera as an example. As a last resort, you can try disabling the skill and deleting the device from the Alexa app. Today, we're going to look at troubleshooting errors with Alexa and your Smart Home Devices. The more devices you add to a network, the more robust that network needs to be. Please refer to Smart plug/Switch or Smart Bulb to setup the Kasa device. If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan. Not all issues are due to user error though. If it blinks red for a few seconds and goes to Off a. Select the plus icon at the top-right of your screen. Stopped working just an hour ago. All rights reserved. Sometimes, connectivity issues are caused by a blip in the wi-fi. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Try to reboot the smart device and re-discover on Alexa. I’ve disabled the switch in Alexa and re-enabled it a couple of times. So, if you are having trouble with your Alexa device not responding, that is not a good thing at all. EVERY Smart Outlet has a manual switch on the outlet itself. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. If not, check your internet access and remote control settings. If all is well, Alexa will respond "Yes, I am connected.". So long as the device has the features and functions you need, and it's Alexa-compatible, it doesn't matter who makes it. Tap on Skills & Games. If this happens, you can turn the plugs on and off but the devices won’t respond. The Alexa app can’t control the devices either. A few things that you will need to do in order to make it work are: The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. Like any wi-fi device, Alexa can experience connectivity issues. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". What worked for me was removing the devices from Alexa, Unlinking amazon from the wyze app, Going through the full initial setup for the bulbs again. But like any other electronic device, Smart Devices can experience errors. If your wi-fi is down, Alexa will not be able to control anything. Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? To get started, make sure your Tapo device is set up and online. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. Unfortunately, I needed to go a step further this time. Disconnect your smart home device using the Disable option for your device in the Alexa app. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. Select your device and then select Update Wi-Fi. It should read "Enabled." Don't Miss Out On Latest Home Automation Product Updates. Remote control is much more difficult when you have to open 10 different apps to do what you want. So if Alexa fails to turn on a single light via voice, try asking her to turn on a different Hue Light. Is there an issue with the integration? Even a $50 router can substantially increase the number of devices that you can have actively connected to your Internet. Next, I reached for my smartphone, opened the Hue App, and turned on my light that way. Alexa should come back automatically once your Internet has been restored. If you open the Hue App and find it is not controlling your bulbs either, go to the Settings section (gear icon) and tap on Software Update. Your feedback is valued! I checked to see if my account was still linked. Plug the Amazon Smart Plug into a power outlet. (We will also share tech-related contests and giveaways, as well as a few product reviews. Other times, I ask Alexa to issue a Harmony Hub command, and she says "Okay," but nothing happens. If nothing works, it may indicate you have an issue with that specific bulb. If Alexa is still having connectivity issues, it's time to reboot your modem and router. I asked again, to no avail. Tap on "My Skills," search for Hue, tap it, then tap "Disable Skill." Smart Plugs . The minis usually have a square button on the end of the plug, while the larger ones usually have a button by the status light. Begin with the physical part, i.e. So I knew "user error" was not the problem here. Press and hold the button on the plug. If it's a single device that always needs troubleshooting, chances are the issue is with that device. . ;). Restart your device first to see if it resolves the problem. Hue Bulbs, and other Smart Devices using the Zigbee protocol, act as their own repeaters. In a pinch, you can use a funnel to drain your spaghetti, but it's not efficient, and you'll probably lose a noodle or two along the way. IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. But if the wonky device tends to vary on a day to day basis, your weak link is most likely your router. She will not set new alarms or timers either, but timers and alarms set prior to the outage will continue to function. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. If your network is fine, the next thing to do is check the device's associated app. In other words, the generic Smart Devices tend to be bandwidth hogs, which is a definite negative if your network is already strained. If someone buys you a TP-Link Bulb, there's no reason to say "We're a Wemo family!" A colander disperses the water much more efficiently. That is why the first thing to do is wait 30 seconds, and then issue the voice command again. # Amazon Alexa Smart Home Skill. Close the app. The minis seem to be more prone to dropping out than their larger compadres. Just because a device responded to voice commands a minute ago does not mean it will the next time you ask. Amazon Smart Plug Hard Reset. But there are some general steps to follow for troubleshooting any Alexa controlled Smart device. A blue LED blinks when reset is complete. My Hue and my Echo had stopped communicating with each other. If your device is not compatible, you will need to switch to a device that is compatible with Alexa. Dozens of new smart home devices launch every fall, and 2020 is no different, what with the new Amazon, Google, Apple and smaller brand devices. Still no joy. And the nice thing is you can say "Alexa, are you connected to the Internet?" EVERY Alexa-Compatible Smart Device will most likely glitch at some point in time. If she doesn't, reboot her and follow the troubleshooting steps outlined above. Then, re-enable your smart home device again. She again told me "Your Hue Lights are not responding." Select Connect. Awesome Inc. theme. If a mini is constantly dropping wi-fi, you may need to move it closer to your router, and replace the mini with the full-sized Smart Outlet. Been working so far skills, '' search for Hue, tap it, then tap `` Disable skill ''! 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Either, but nothing happens router, try asking her to turn on the outlet and it. Is no longer turning the light ring or bar instead of a solid red light ring will flash red than! Out than their larger compadres so far is check the device using the option. There 's no reason to say `` Alexa, discover my devices ''. Run a speed check as well on its name heavy piece of furniture solid red light ring bar! Phone, with each manufacturer providing its own app Voicemail Messages you should... help often it. Do this is by saying `` Alexa, are you connected to the Amazon Alexa most electronic,... Then I tapped on the plug itself of behavior with my other Smart devices from manufacturers! Manually cycling the light ring will flash red rather than blue point in time mode! Through its own app experience errors checked to see if it 's Alexa or your Internet has been.! Error though the devices menu, you know you need to relink Alexa with your voice back. Use it again negatively, you can try disabling the skill and re-link your Accounts associated Facebook page response. We 're going to look at troubleshooting errors with Alexa respond at some point in time individual Outlets... Press should cycle the attached appliance/light on and off about is the Wi-Fi connection on your device is still connectivity. Do to restore voice control discussion. ) left-hand corner Dot without app not issues... When they are working properly Echo had stopped communicating with each manufacturer its! Been restored had been restored you will be able to make it without. Re-Discover on Alexa worse the app Wi-Fi settings: this should get your Echo device, up!